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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,600.00 - $94,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
retirement savings plan
basic life insurance
Paid vacation
paid sick days
Paid holidays
paid family leave
Adoption assistance
Free room nights
discounted room rates
Tuition Reimbursement
Free Meals
Employee stock purchase plan
Retail Discounts
growth potential
Job Description
Grand Hyatt Washington is a premier hotel located in the heart of downtown Washington, D.C. Known for its sophisticated accommodations and exceptional guest services, the hotel is part of the renowned Hyatt Hotels Corporation, which has been recognized as one of Fortune's 100 Best Companies to Work For over several years. With its prime location near major government buildings, cultural landmarks, and vibrant neighborhoods, Grand Hyatt Washington provides guests with an unmatched hospitality experience that blends comfort, convenience, and luxury. This establishment prides itself on maintaining high standards of excellence, ensuring each visitor enjoys personalized attention and seamless service throughout... Show More
Job Requirements
- Must have multiple years of progressive hotel Rooms Management experience
- Must be proficient in Microsoft Word and Excel
- Must possess strong communication and leadership skills
- Must be able to interact effectively with diverse populations
- Must have excellent organizational, interpersonal, and administrative skills
- Must demonstrate a service-oriented style with professional presentation skills
- Must have high energy and entrepreneurial spirit
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Multiple years of progressive hotel Rooms Management experience preferred
- Service oriented style with professional presentations skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal, and administrative skills
Job Duties
- Responsible for short- and long-term planning and the management of the hotel's Front Desk, PBX, and Guest Services operations
- Develop and recommend the budget, labor cost plans and objectives, and manage within those approved plans
- Maintain guest room inventory
- Coach and counsel colleagues as needed to reflect Hyatt's service standards and procedures
- Perform all tasks of the team members as needed to facilitate service
- Ensure all operations are done per policies and procedures
- Maintain excellent communication with other departments throughout the hotel
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Ensures proper staffing levels for customer service goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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