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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $135,000.00
Work Schedule
Flexible
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TWA Hotel is a prestigious hospitality establishment located at New York's JFK Airport, renowned for its unique blend of historic significance and modern luxury. Owned and operated by MCR, the third-largest hotel owner-operator in the United States, the TWA Hotel stands as a landmark destination for travelers seeking both comfort and style. MCR boasts a vast portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities, operating under leading names such as Marriott and Hilton. Founded in 2006, MCR supports more than 7,000 team members nationwide and is recognized for its innovative approach to travel... Show More
Job Requirements
- Education level as required for managerial positions
- Minimum five years of experience in hotel group or catering sales
- Proven leadership experience preferably at senior management level
- Proficiency in relevant hotel sales software and general computer applications
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Availability to work flexible hours including weekends and holidays
- Willingness and ability to travel for trade shows and industry events
- Demonstrated ability to develop and execute sales strategies
- Commitment to customer service excellence
- Ability to lead and mentor a sales team effectively.
Job Qualifications
- Minimum of five years' experience in the hotel industry in group or catering sales
- Three years as a Senior Manager, Assistant Director of Sales, or Director of Group Sales preferred
- Strong computer skills and familiarity with industry-specific systems such as Delph.fdc
- Proficiency in Microsoft Office and Google Apps
- Extensive background in hotel sales and hospitality
- Excellent time management, organizational, and problem-solving skills
- Strong communication skills and customer service experience
- Aptitude for self-motivation
- A can-do attitude and hands-on approach to client management
- A flexible schedule allowing availability for days, nights, holidays, and weekends
- Ability and desire to attend travel trade shows and industry-related events.
Job Duties
- Direct and manage all group sales activities to maximize revenue for the hotel
- Oversee proactive and reactive initiatives in the corporate segment including account acquisition, share-shifting, and retention of corporate accounts
- Develop sales plans and strategies to meet or exceed established revenue and room night goals
- Collaborate with the Director of Hotel Sales to develop rates, group ceilings, and deployment strategies through competitive data review, demand analysis, and mix management
- Recruit, direct, manage, train, and counsel sales staff
- Participate in sales presentations, property tours, and customer meetings
- Conduct and attend business review meetings, strategic sales meetings, and management meetings
- Supervise and ensure timely completion of all sales department activities
- Develop knowledge of and ensure adherence to company sales policies by the group sales team
- Evaluate new and incremental business opportunities and promotions to maximize hotel revenue
- Respond to sales inquiries, initiate new sales, prospect and qualify leads, conduct site visits, negotiate contracts, service accounts, and analyze lost business
- Hold group sales team accountable for assigned accounts within their markets
- Ensure sales standard operating procedures are followed and completed accurately
- Generate quarterly SMART plans and assist with weekly sales report preparation
- Identify and act on business opportunities through market trend and competition analysis
- Develop key relationships within the community to expand customer base
- Exemplify customer service by interacting with guests professionally throughout sales phases
- Collaborate with the executive team to implement comprehensive group and event plans
- Provide leadership by managing sales efforts and mentoring team members
- Communicate effectively with guests and associates verbally and in writing
- Continuously improve customer service by integrating feedback into action plans
- Perform other duties as assigned by management.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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