Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $107,000.00 - $148,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Career Development
Retirement Plan
Employee Discounts
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional service and memorable guest experiences. With a vast portfolio of brands catering to diverse traveler needs, Marriott International emphasizes innovation, quality, and a culture that values its associates. The Detroit Marriott at the Renaissance Center exemplifies the company's dedication to excellence, providing world-class accommodations and services in the heart of Detroit, Michigan. This premier property is located at 400 Renaissance Dr W and is known for hosting numerous significant events, making it a central hub for business and leisure travelers alike.
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Job Requirements
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 4 years experience in sales and marketing or related professional area
- 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years experience in sales and marketing or related professional area
- demonstrated skills in supervising a team
- group sales experience
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 4 years experience in sales and marketing or related professional area
- 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years experience in sales and marketing or related professional area
- demonstrated skills in supervising a team
- group sales experience
Job Duties
- Function as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms
- solicit, book and develop local group business
- recommend booking goals for sales team members
- develop and manage group sales revenue and operation budgets and provide forecasting reports
- work with management team to create and implement a group sales/marketing plan addressing revenue, customers and market
- assist with selling, implementation and follow-through of group sales promotions
- execute and support Marriott’s Customer Service Standards and hotel’s Brand Standards
- execute and support the operational aspects of business booked including generating proposal, writing contracts, and customer correspondence
- participate in and practice daily service basics of the brand
- coordinate and deploy group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions
- verify seamless turnover from sales to operations and back to sales while delivering high level of service
- manage the property’s reactive and proactive group sales efforts
- monitor effective resolution of guest issues resulting from sales process
- maintain successful performance by increasing revenues, controlling expenses and providing ROI for the owner and Marriott International
- implement the brand’s service strategy and brand initiatives in all sales process aspects
- maintain ultimate accountability for maximizing group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events
- perform other duties as assigned to meet business needs
- work collaboratively with off-property sales channels to verify property needs are met and sales efforts are complementary
- interact effectively with guests, vendors, competitors, and internal departments to maintain guest satisfaction
- execute exemplary customer service to drive satisfaction and loyalty
- serve the customer by understanding needs and recommending appropriate services
- gain understanding of the hotel’s primary target customer and their expectations
- develop close working relationship with operations to execute hotel level strategies
- manage and direct on-property group sales effort to achieve revenue goals by targeting high value accounts and implementing sales deployment strategies
- work with Director of Sales and Marketing to establish and implement sales strategy
- partner with Human Resources to attract, develop and retain talent
- create effective job structures and performance management systems
- set goals and expectations for direct reports, align performance and rewards, and address performance issues
- forecast talent needs and manage acquisition strategy to minimize turnover
- keep active competitor sales personnel list and execute recruitment plans
- support training resources to educate sales associates on catering solutions
- champion leadership development and workforce planning priorities
- identify, train, and mentor group sales associates
- transfer functional knowledge and develop group sales skills of other managers
- share responsibility for achieving group revenue goals, guest and associate satisfaction
- provide day-to-day leadership oversight focused on building long-term, value-based customer relationships
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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