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Director of Front Office - Rooms - Grand Bohemian Savannah
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,700.00 - $83,800.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Bohemian Hotel Savannah Riverfront, Autograph Collection, is a premier boutique luxury hotel located in the heart of Savannah's historic Riverfront district. This distinguished property artfully blends Southern charm with a creative ambiance, offering guests a unique experience marked by curated original artwork, upscale dining, and stunning river views from Bay Street. Known for standout experiences such as rooftop cocktails overlooking the water and refined cuisine, the hotel also features modern fitness and meeting facilities, complemented by a warm, service-driven culture. The Bohemian is more than just a place to stay—it's a destination where hospitality and creativity come alive.Show More
Job Requirements
- 3 plus years of progressive hotel front office leadership experience luxury or lifestyle preferred
- strong understanding of hotel operations revenue strategy and labor management
- proven ability to lead and motivate teams in a high-touch guest environment
- excellent communication problem-solving and conflict resolution skills
- experience with major PMS systems Opera preferred
- ability to work a flexible schedule including evenings weekends and holidays
Job Qualifications
- 3 plus years of progressive hotel front office leadership experience luxury or lifestyle preferred
- strong understanding of hotel operations revenue strategy and labor management
- proven ability to lead and motivate teams in a high-touch guest environment
- excellent communication problem-solving and conflict resolution skills
- experience with major PMS systems Opera preferred
- ability to work a flexible schedule including evenings weekends and holidays
Job Duties
- Lead the front desk team to deliver a luxury-level arrival and departure experience
- resolve guest concerns promptly and professionally ensuring service recovery and guest satisfaction
- maintain strong knowledge of the local market to enhance the concierge-style guest experience
- ensure adherence to brand standards and Forbes/AAA-level service expectations
- oversee daily front office operations including scheduling payroll and labor management
- monitor key performance metrics such as RevPAR ADR guest satisfaction scores and upsell performance
- ensure accurate billing cash handling and compliance with internal controls
- collaborate with Housekeeping Engineering Sales and F&B to ensure seamless operations
- recruit train coach and develop front office team members
- foster an inclusive positive and accountability-driven culture
- conduct regular one-on-ones performance evaluations and team meetings
- lead by example through visible hands-on engagement on the floor
- drive upsell programs and room inventory strategies in partnership with Revenue Management
- identify opportunities to increase ancillary revenue through guest engagement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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