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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance incentives
Professional Development
Employee Discounts
Job Description
The Sunny, located on the pristine sands of Sunny Isles Beach, Florida, is not just a hotel but an embodiment of genuine hospitality infused with thoughtful design and unforgettable guest experiences. This luxury lifestyle resort is dedicated to creating a welcoming environment where guests feel valued and inspired to return time and again. With a commitment to excellence and a brand promise steeped in warmth and care, The Sunny offers an environment where every detail matters and exceptional service is paramount. As a new establishment, The Sunny is in its exciting pre-opening phase, assembling a dedicated team that shares its... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 5 years of leadership experience in front office or rooms operations
- Demonstrated success in managing high-volume or resort-style hotel teams
- Strong knowledge of property management systems and operational workflows
- Excellent communication, leadership, and customer service skills
- Flexibility to work various shifts, including holidays and weekends
- Ability to lead pre-opening and grand opening initiatives
- Must possess a valid Florida Driver's License and comply with local regulations
Job Qualifications
- 5+ years of leadership experience in Front Office or Rooms Operations within a luxury or lifestyle hotel brand
- Proven success managing teams in high-volume or resort environments
- Strong understanding of PMS systems, room inventory strategy, and guest experience workflows
- Exceptional interpersonal, communication, and conflict-resolution skills
- Ability to work flexible schedules including evenings, weekends, and holidays
- Pre-opening or grand-opening experience preferred
- Forbes or luxury service background highly desirable
- Valid Florida Driver's License
- Ability to meet any additional local requirements
Job Duties
- Hire, train, and lead all Front Office team members for opening and ongoing operations
- Create a culture of hospitality rooted in warmth, guest care, and accountability
- Conduct daily line-ups, performance coaching, and ongoing service training
- Develop departmental schedules, labor strategies, and onboarding workflows
- Oversee all guest arrival and departure procedures ensuring a welcoming and efficient experience
- Resolve guest concerns with empathy, urgency, and elevated service recovery
- Maintain Forbes and brand-level service standards while ensuring a relaxed, approachable tone unique to The Sunny
- Partner closely with Rooms, Housekeeping, Security, and Food & Beverage to ensure seamless operations
- Establish all Front Office SOPs, checklists, and operating standards for the grand opening
- Lead daily departmental operations including check-ins, room allocation, inventory management, and VIP handling
- Ensure lobby, front drive, and public area appearance aligns with brand expectations
- Manage departmental budgeting, expenses, forecasting, and financial reporting
- Maintain compliance with all safety, security, and local regulations
- Oversee PMS operations, key systems, and guest communication platforms
- Partner with IT and Finance on credit policies, billing procedures, and system optimization
- Ensure accuracy of guest profiles, preferences, and service notes
- Support brand training, culture onboarding, and opening service standards
- Lead operational planning for soft opening, mock service, and grand opening execution
- Collaborate with Talent Acquisition on staffing needs, job fairs, and candidate evaluation
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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