Director of Front Office Operations
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $107,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Our client is a distinguished hotel recognized for its commitment to exceptional guest experiences and operational excellence. This establishment prioritizes a welcoming atmosphere, quality service, and a professional environment that fosters both guest satisfaction and employee growth. As part of a highly competitive hospitality industry, the hotel continuously strives to uphold impeccable standards in every aspect of its operations, providing an elegant and comfortable setting for travelers. It offers a wide range of amenities and services designed to meet the needs and expectations of diverse clientele, making it a preferred choice for both leisure and business travelers.
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Job Requirements
- At least 4 years of progressive front office operations experience
- 3 years in a managerial role
- A 4-year college degree preferred
- 2-year college degree and 6 or more years of related experience
- Must be proficient with OPERA PMS
Job Qualifications
- At least 4 years of progressive front office operations experience
- 3 years in a managerial role
- A 4-year college degree preferred
- 2-year college degree and 6 or more years of related experience
- Proficiency with OPERA PMS
Job Duties
- Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner
- Comply with all safety standards to encourage safe and efficient hotel operations
- Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Motivate, coach and counsel all Front Office personnel according to hotel standards
- Prepare and conduct all Front Office interviews and follow hiring procedures
- Actively support Human Resources with recruiting efforts
- Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
- Develop team members and ensure training of Front Office personnel
- Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments
- Monitor oversold dates to ensure the maximization of rooms revenue
- Maximize room revenue and occupancy by reviewing status daily
- Analyze rate variance, monitor credit report and maintain close observation of daily house count
- Monitor selling status of house daily, i.e. flash report, allowances, etc.
- Attend weekly Rooms, Operations, BEOs, Resume, and Leaders Meetings
- Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism
- Monitor and ensure compliance with SOPs in Rooms and Loss Prevention
- Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met
- Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc.
- Perform Front Office management performance reviews and ensure that managers are in compliance with the standards in their administration of performance reviews to their team members
- Monitor labor expenses through schedule approval process and ensure budgeted productivity
- Prepare and coach Front Office Management for succession through development of their need areas
- Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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