Director of Front Office (Hotel Manager)

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $90,000.00 - $100,000.00

Work Schedule

Flexible

Benefits

Healthcare coverage

Time Off

Matching 401k

Career Development

Job Description

Sentral is a dynamic network of communities dedicated to redefining urban residential hospitality. With a mission to lead the industry through superior performance, enhanced experiential living, and a network of connected communities, Sentral transforms conventional apartment living into a seamless, tech-enabled home experience that prioritizes convenience, connection, and comfort. Operating in some of the most vibrant cities across the United States including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, Sentral offers residents exceptional locations combined with premium amenities and innovative services designed to enhance daily life.... Show More

Job Requirements

Bachelor's degree
3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality
Hospitality experience required
Management/employee development experience
Proficiency with Yardi
Solid understanding of Microsoft Office (Outlook, Excel, Word)
Strong knowledge of operations with budget formulation
Excellent verbal and written communication skills
Keen attention to detail with a creative problem-solving approach
Ability to work independently and as part of a team
Ability to make decisions and initiate action within established guidelines
Ability to manage concurrent projects and competing priorities
Ability to follow directions to safely utilize all equipment
Ability to handle situations with the highest level of discretion and confidentiality
Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
Ability to work a flexible schedule, including evenings and weekends
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen

Job Qualifications

Bachelor's degree
3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality
Hospitality experience required
Management/employee development experience
Proficiency with Yardi
Solid understanding of Microsoft Office (Outlook, Excel, Word)
Strong knowledge of operations with budget formulation
Excellent verbal and written communication skills
Keen attention to detail with a creative problem-solving approach
Ability to work independently and as part of a team
Ability to make decisions and initiate action within established guidelines
Ability to manage concurrent projects and competing priorities
Ability to follow directions to safely utilize all equipment
Ability to handle situations with the highest level of discretion and confidentiality
Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
Ability to work a flexible schedule, including evenings and weekends

Job Duties

Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Spearhead and complete technology and equipment set-up for the property
Readily answer all technology-related questions from the building team and residents
Oversee and ensure seamless package acceptance, transition, and delivery
Triage all incoming phone calls to the appropriate property team department
Answer, record, and process all calls, messages, requests, questions, or concerns
Compile and deliver completed leasing applications to the leasing team
Assist the different property teams on an as-needed basis
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism
Greet residents by their name and with a smile to make guests feel welcomed and valued
Manage Move In program and to ensure smooth transition and execution
Create a personal and inviting environment for all prospects and residents
Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
Build the company image by cultivating relationships with influential companies and figures throughout the area
Effectively motivate staff members on a daily basis to promote a positive and exciting work environment
Develop positive relationships with residents to create a personal and welcoming environment
Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests
Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances
Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents
Inspect property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor
Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas
Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required
Facilitate communication between the Construction Team/Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency
Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner's Letters and Executive Summaries
Complete all equipment and supply leases/purchases for the Property
Perform other related duties and assignments as needed and assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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