You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
A positive company culture
Generous bonus program
All expenses paid incentives trip
Tuition Reimbursement
Skills4Life program
Paid parental leave
Paid basic life and AD and D
Relief fund
CARE committees
Robust mental health and wellness management options
Perk spot and hotel perks
Referral Bonus Program
Professional Development
Career growth opportunities
Job Description
This job opportunity is offered by a hotel that operates as part of a franchise network, owned and managed by an independent franchisee. The hotel industry is dynamic and demands high standards of guest service, operational excellence, and a welcoming environment to ensure every guest has a memorable experience. This franchisee upholds these principles by maintaining a strong focus on service quality, operational alignment, and employee engagement to deliver outstanding hospitality within the competitive lodging sector. The hotel embraces a culture of continuous improvement, professional development, and community involvement, contributing to its reputation as a sought-after destination for both leisure... Show More
Job Requirements
- Ability to stand, walk, and remain active for extended periods of time
- ability to lift, push, and pull up to 50 pounds as needed
- ability to bend, stoop, and perform repetitive motions
- ability to respond to emergencies and support safety procedures, including administering first aid if required
- flexible schedule, including nights, weekends, and holidays based on business needs
- proven leadership experience in front office or rooms division operations within a hotel environment
- strong knowledge of property management systems (PMS) and front office procedures
- excellent communication skills, both written and verbal
- strong financial acumen with experience managing budgets and labor costs
- ability to build strong relationships with team members and cross-functional partners
- ability to manage multiple priorities, meet deadlines, and adapt to changing operational demands
Job Qualifications
- Proven leadership experience in Front Office or Rooms Division operations within a hotel environment
- strong knowledge of property management systems (PMS) and front office procedures
- demonstrated ability to lead in a fast-paced, high-pressure environment while maintaining service excellence
- exceptional guest service, problem-solving, and conflict resolution skills
- strong financial acumen with experience managing budgets and labor costs
- excellent communication skills, both written and verbal
- ability to build strong relationships with team members and cross-functional partners
- high level of professionalism, integrity, and discretion in handling confidential information
- flexible schedule, including nights, weekends, and holidays based on business needs
- ability to manage multiple priorities, meet deadlines, and adapt to changing operational demands
Job Duties
- Provide leadership, direction, and support to Front Office operations, ensuring service standards are consistently met or exceeded
- oversee daily front desk operations including guest check-in, check-out, concierge services, and guest relations
- partner with Housekeeping, Reservations, and Sales to ensure smooth coordination of room inventory, arrivals, departures, and special requests
- monitor and optimize guest service systems and processes to enhance the overall guest experience
- resolve guest concerns promptly and professionally, ensuring effective service recovery and guest satisfaction
- ensure compliance with brand standards, company policies, and standard operating procedures
- lead and develop department leaders and team members through coaching, training, and performance management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities