Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Flexible
Benefits
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Food provided
Free parking
Health Insurance
Life insurance
Paid jury duty
Paid Time Off
Parental leave
Professional development assistance
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
This position is offered by a hotel that is part of a well-established hospitality brand, operated under an independent franchise. The hotel operates as a full-service property, focusing on delivering excellent guest experiences while maintaining operational excellence and brand standards. The hiring establishment prioritizes both guest satisfaction and employee development, fostering a team-focused work environment. The Director of Front Office role is a full-time position with an annual salary ranging between $80,000 and $85,000. This role reports directly to the General Manager and plays a pivotal part in ensuring the smooth operation of the Front Office department, which includes the... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum 3-5 years proven leadership experience in Front Office or Rooms-related hotel operations
- Strong working knowledge of property management systems (PMS) and Front Office technology
- Excellent verbal and written communication skills
- Ability to work a flexible schedule including evenings, weekends, and holidays
- High level of professionalism, integrity, discretion, and confidentiality
- Demonstrated ability to manage multiple priorities and meet deadlines
- Experience in strategic planning and operational execution
- Commitment to teamwork and continuous improvement
- Self-motivated and results-oriented
Job Qualifications
- Proven leadership experience managing teams in hotel Front Office or Rooms operations
- Demonstrated success in driving team performance and guest satisfaction
- Advanced guest service recovery and problem-solving skills
- Strong strategic thinking and decision-making abilities
- Knowledge of revenue management and yield optimization
- Capability to use data to identify trends and implement improvements
- Ability to collaborate cross-functionally with various hotel departments
- Skilled in fostering a service-driven culture
- Experience in handling complex guest issues and conflicts professionally
Job Duties
- Lead,direct,and elevate all Front Office functions including Front Desk, Guest Services/Bell, Concierge, and PBX to deliver a consistent, high-quality guest experience
- Establish and execute Front Office strategies that support occupancy optimization, yield management, guest satisfaction scores, and operational efficiency
- Oversee staffing strategy for the Front Office, including workforce planning, interviewing, hiring, training, scheduling, performance management, and succession planning
- Develop a service-driven culture through leadership, coaching, accountability, and engagement of Front Office leadership and team members
- Ensure guest check-in and check-out processes are executed efficiently, professionally, and in alignment with brand standards
- Serve as the escalation point for complex guest concerns, leading thorough investigations and driving timely, creative, and satisfactory resolutions
- Maintain expert-level knowledge and oversight of property management systems and Front Office technology to ensure accuracy, compliance, and operational excellence
- Partner cross-functionally with Engineering, Sales, Revenue Management, and Accounting to support guest needs, group blocks, special requests, and operational priorities
- Monitor Front Office performance metrics, guest feedback, and financial results
- identify trends and implement continuous improvement initiatives
- Participate in the Manager on Duty rotation as required, providing visible leadership and real-time problem resolution throughout the property
- Ensure compliance with franchise standards, company policies, safety requirements, and internal operating procedures
- Represent the Front Office at Executive Committee, leadership, and safety meetings, contributing to overall hotel strategy and decision-making
- Perform other duties as assigned in support of hotel operations and business objectives
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: