Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Food provided
Free parking
Health Insurance
Life insurance
Paid jury duty
Paid Time Off
Parental leave
Professional development assistance
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
The Director of Front Office position is an exciting opportunity at a full-service hotel operated by an independent franchisee of a globally recognized hospitality brand. This role is designed for a seasoned hospitality professional who thrives in leadership, strategy, and operational excellence within a dynamic hotel environment. The hotel offers a comprehensive employee experience that fosters personal growth and professional development, with the chance to join a team that is committed to exceptional guest service and operational efficiency.
As the Director of Front Office, you will be pivotal in delivering outstanding guest experiences while driving the financial and operation... Show More
As the Director of Front Office, you will be pivotal in delivering outstanding guest experiences while driving the financial and operation... Show More
Job Requirements
- Experience in front office or rooms-related hotel operations leadership
- Strong decision-making and strategic thinking skills
- Ability to handle guest service recovery and problem resolving in stressful situations
- Integrity, professionalism, and discretion
- Proficient knowledge of PMS and front office technology
- Excellent communication skills
- Capacity to manage multiple tasks and prioritize
- Self-motivation and results orientation
- Flexibility to work varied schedules including evenings, weekends, and holidays
- Commitment to accountability and team collaboration
Job Qualifications
- Proven leadership experience in Front Office or Rooms-related hotel operations, with demonstrated success in managing teams and driving performance
- Strong strategic thinking and decision-making skills, with the ability to balance guest experience, operational execution, and financial results
- Advanced guest service recovery and problem-solving capabilities, particularly in high-pressure or time-sensitive situations
- High level of professionalism, integrity, discretion, and confidentiality
- Strong working knowledge of PMS systems, Front Office processes, and revenue-related fundamentals
- Excellent verbal and written communication skills, with the ability to influence at all levels of the organization
- Ability to manage multiple priorities, meet deadlines, and maintain focus amid frequent interruptions
- Self-motivated, results-oriented, and adaptable to changing business needs
- Willingness to work a flexible schedule, including evenings, weekends, and holidays as business needs dictate
- Demonstrated commitment to teamwork, accountability, and continuous improvement
Job Duties
- Lead, direct, and elevate all Front Office functions including Front Desk, Guest Services/Bell, Concierge, and PBX to deliver a consistent, high-quality guest experience
- Establish and execute Front Office strategies that support occupancy optimization, yield management, guest satisfaction scores, and operational efficiency
- Oversee staffing strategy for the Front Office, including workforce planning, interviewing, hiring, training, scheduling, performance management, and succession planning
- Develop a service-driven culture through leadership, coaching, accountability, and engagement of Front Office leadership and team members
- Ensure guest check-in and check-out processes are executed efficiently, professionally, and in alignment with brand standards
- Serve as the escalation point for complex guest concerns, leading thorough investigations and driving timely, creative, and satisfactory resolutions
- Maintain expert-level knowledge and oversight of property management systems and Front Office technology to ensure accuracy, compliance, and operational excellence
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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