Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free Meal Every Shift
Room discounts at Marcus Hotels and Resorts and Hilton-branded properties
Discounts at Marcus Hotels and Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401k with employer match
Job Description
The Hilton Milwaukee is a prominent hotel located in the heart of downtown Milwaukee, known for its rich history and exceptional guest services. Originally built in 1927 as the Schroeder Hotel, the property is now the largest hotel in Milwaukee, boasting 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. Connected to the newly expanded Baird Center, the Hilton Milwaukee continues to maintain its legacy as a premier hotel destination with a strong commitment to innovation, upscale amenities, and world-class service. The hotel is part of Marcus Hotels & Resorts, a division of The Marcus... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- 3-5 years of progressive front office leadership experience in a full-service, branded hotel (500+ rooms preferred)
- Proficient in front office systems such as Opera, OnQ, or similar platforms
- Strong numerical and analytical skills to interpret hotel operational data
- Demonstrated success in managing multi-departmental hotel operations with strong organizational abilities
- Proven ability to develop and mentor team members for career growth
- Excellent communication, guest service, and conflict resolution skills
- Fluent in English (reading, writing, speaking, and comprehension) to communicate with guests and team members
- Flexible availability including weekends, holidays, and overnight shifts
- Key competencies: guest-centric leadership, team motivation, operational efficiency, strategic problem-solving, time management, and attention to detail
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- 3-5 years of progressive front office leadership experience in a full-service, branded hotel (500+ rooms preferred)
- Proficient in front office systems such as Opera, OnQ, or similar platforms
- Strong numerical and analytical skills to interpret hotel operational data
- Demonstrated success in managing multi-departmental hotel operations with strong organizational abilities
- Proven ability to develop and mentor team members for career growth
- Excellent communication, guest service, and conflict resolution skills
- Fluent in English (reading, writing, speaking, and comprehension) to communicate with guests and team members
- Flexible availability including weekends, holidays, and overnight shifts
- Key competencies: guest-centric leadership, team motivation, operational efficiency, strategic problem-solving, time management, and attention to detail
Job Duties
- Oversee daily operations of the Front Desk, Bell, Door, and Concierge teams to ensure smooth guest experiences and ensure all guest touchpoints deliver warm, professional, brand-aligned service
- Collaborate cross-departmentally to address guest needs and service recovery effectively
- Assist with developing, implementing, and maintaining SOPs in alignment with brand and service standards
- Lead, mentor, schedule, and support front office staff, including supervisors and line-level team members
- Participate in hiring, onboarding, training, coaching, and performance evaluations as well as conduct departmental meetings
- Foster a culture of accountability, empowerment, and teamwork within the front office department
- Monitor guest satisfaction scores and online reputation metrics, driving continuous improvement for digital and mobile guest experience
- Handle guest escalations and VIP, loyalty, and group arrivals with professionalism and care
- Assist with budget oversight, labor cost control, office inventory management, daily reports and night audit review, and front office system training (PMS, POS, key systems, mobile check-in/out)
- Perform other duties as requested by management, such as special requests from guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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