Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Job Description
Hyatt is a globally recognized hospitality company renowned for its dedication to exceptional guest service and memorable experiences. The company’s culture centers around caring and attentive associates committed to delivering personalized service that makes every guest feel at home no matter where they are in the world. Hyatt offers career opportunities characterized by connectedness, sustainability, inclusivity, and a shared belief that hospitality is not just a job but a meaningful career for people who genuinely care. Hyatt is also an equal-opportunity employer, ensuring fair consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field
- Five years or more of progressive hotel luxury rooms management experience
- Prior experience as director of front office, front of house manager or front office manager in Forbes rated property
- Ability to work a flexible schedule including weekends, holidays and overnight shifts
- Physically agile with ability to stand or walk for long periods of time
- Must possess strengths such as high energy, entrepreneurial spirit, motivational leadership and effective communication
Job Qualifications
- Bachelor’s degree in hospitality management or related field
- Five years or more of progressive hotel luxury rooms management experience
- Proven success in managing Forbes four- or five-star environments
- Prior experience as director of front office, front of house manager or front office manager in a Forbes rated property
- Excellent understanding of sequence of service in luxury environment
- Ability to speak a second language fluently will be considered an asset
- Good working knowledge of Reserve/Opera software
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays and overnight shifts
- Physically agile with ability to stand or walk for long periods of time
- Excellent time management and organizational skills
- Excellent problem-solving skills
- Strong financial acumen and operational planning skills
- Well-groomed, professional appearance
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
- Must possess strengths such as high energy, entrepreneurial spirit, motivational leadership, effective communication, ability to provide exceptional customer service and improve the bottom line
Job Duties
- Responsible for short- and long-term planning and the management of front office, front desk, bell services, communications, valet and guest relations
- Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
- Maintain guest room inventory as per guidance for the director revenue management
- Ensure all operations and cash handling adhere to policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs and ensure all staff are trained in all areas
- Analyze, investigate and resolve guest complaints
- Create expectations, lead people, manage processes and hold people accountable for agreed SOPs and checklists
- Ensure proper staffing levels for customer service goals
- Schedule monthly departmental meetings
- Conduct or ensure all training and evaluations are completed as required by Hyatt
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Participate in recruitment process for front office
- Prepare reports concerning room occupancy, payroll expenses and department expenses
- Mentor, motivate and teach staff to ensure success
- Plan and coordinate activities of front office assistant managers and line associates
- Motivate team members and resolve any issues that occur on the job
- Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and make recommendations to improve service and ensure more efficient operation
- Recruit, train and mentor a high-performing team of managers and colleagues
- Ensure consistent delivery of personalized, anticipatory service
- Resolve guest concerns with empathy and efficiency, maintaining high satisfaction scores
- Champion a culture of hospitality and continuous improvement
- Plan and coordinate activities of event supervisors and line associates
- Lead the participation in colleague experience survey and completion with the execution of CES action plans
- Control all expenditures relating to front office, including labour, guest room supplies and equipment
- Complete various additional tasks and assignments as needed or requested by resort manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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