Director of Front Office - Conrad Orlando

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

Mental Health Resources

Job Description

The Conrad Orlando is a luxury hotel located in Orlando, Florida, renowned for its exceptional guest services and upscale accommodations. As part of the Hilton portfolio, Conrad Orlando benefits from being associated with a globally respected and innovative hospitality company that has set industry standards for nearly a century. Hilton is known for its commitment to quality, integrity, and delivering memorable guest experiences across its diverse portfolio of hotels and resorts. This distinctive establishment offers an upscale environment where guests can enjoy sophisticated amenities and attentive service, making it a premier destination for business and leisure travelers alike.

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Job Requirements

Minimum high school diploma or equivalent
Several years of experience in hospitality or hotel front office operations
Proven leadership experience in a supervisory or managerial capacity
Proficiency in hotel management software
Strong organizational and multitasking abilities
Excellent problem-solving skills
Capability to work flexible hours including weekends and holidays
Customer service orientation
Ability to maintain composure in stressful situations
Effective communication skills

Job Qualifications

Bachelor's degree in hospitality management or related field preferred
Proven experience in front office or hotel management roles
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Knowledge of hotel management software and systems
Ability to analyze operational data and financial reports
Demonstrated capability to handle guest relations and resolve conflicts
Marketing and revenue management experience
Familiarity with corporate policies and procedures
Ability to work in a fast-paced environment with a customer-focused approach

Job Duties

Direct and administer all front office operations including guest service and registration
Manage room inventory and availability
Uphold guest service standards and initiatives
Implement cost controls and overall profitability strategies
Lead department management including policy and procedure enforcement
Monitor and develop team member performance including supervision and professional development
Conduct scheduling, counseling, evaluations, and reward recognition
Analyze guest satisfaction trends and address service improvements
Initiate and implement marketing and up-selling techniques to maximize room occupancy and revenue
Oversee corporate marketing program implementation
Ensure team members have current knowledge of hotel products, services, and local area information
Run and complete daily reports and analyze data to inform decision making
Resolve guest issues and concerns to satisfaction
Recruit, interview, and train team members

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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