Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
short-term disability
long-term disability
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Hilton hotel travel discount
Paid Time Off
Complimentary daily meal
complimentary downtown parking
Incentive Bonuses
referral bonus incentive program
Team Member Assistance Program
Job Description
Zachry Hospitality is a distinguished hospitality company renowned for its dedication to exceptional customer service and building a culture where every team member and guest is treated like family. The company upholds core values that emphasize the importance of every person, the power of teamwork, and the understanding that their work is more than just a job. This commitment to service excellence extends throughout their operations, ensuring a welcoming and warm atmosphere at every property they manage. Known for fostering a supportive and inclusive work environment, Zachry Hospitality places a strong emphasis on integrity, respect, and genuine care both for... Show More
Job Requirements
- Minimum 5-7 years of progressive hotel Front Office or Guest Services leadership experience
- Prior experience as Front Office Manager Guest Services Manager or Director level preferred
- Strong leadership coaching and conflict-resolution skills
- Proven ability to drive guest satisfaction and service culture
- Experience managing labor budgets and operational KPIs
- Proficiency with hotel systems PMS POS guest feedback platforms
Job Qualifications
- Minimum 5-7 years of progressive hotel Front Office or Guest Services leadership experience
- Prior experience as Front Office Manager Guest Services Manager or Director level preferred
- Strong leadership coaching and conflict-resolution skills
- Proven ability to drive guest satisfaction and service culture
- Experience managing labor budgets and operational KPIs
- Proficiency with hotel systems PMS POS guest feedback platforms
- Full-service hotel experience preferred
- Experience in a high-volume urban or resort environment preferred
- Bilingual English/Spanish a plus
- Experience leading teams through change and growth
Job Duties
- Champion a guest-first culture ensuring warm welcomes efficient service and meaningful guest connections
- Lead service recovery efforts resolving guest concerns with empathy urgency and ownership
- Monitor guest feedback and implement action plans to improve scores
- Recruit train coach and develop Front Office and Guest Services leaders and team members
- Build a culture of accountability engagement and recognition
- Conduct regular performance conversations stay interviews and succession planning
- Serve as a visible leader in the lobby modeling service behaviors and professional presence
- Oversee daily front office operations scheduling and labor management
- Partner with Revenue Management to optimize room inventory arrivals departures and VIP handling
- Manage departmental budgets payroll and productivity to meet financial targets
- Ensure compliance with cash handling audit procedures and internal controls
- Partner with Housekeeping Engineering Sales Loss Prevention and Food & Beverage to ensure seamless operations
- Communicate effectively with hotel leadership regarding performance challenges and opportunities
- Support group arrivals VIP programs special events and high-profile guests
- Ensure compliance with all safety security and company policies
- Maintain ADA awareness and guest accessibility standards
- Uphold professional appearance standards for self and team
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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