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DIRECTOR OF FRONT OFFICE

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
401(k)
Life insurance
short-term disability
long-term disability
Employee assistance program
Tuition Reimbursement
Travel perks

Job Description

Hyatt is a globally recognized hospitality company known for its dedication to delivering exceptional service and memorable guest experiences. As a leader in the hotel and resort industry, Hyatt offers a dynamic and supportive work environment where employees are encouraged to grow both professionally and personally. The company prides itself on fostering a culture of care and attentiveness, ensuring that every guest interaction is meaningful. Employment with Hyatt includes a competitive benefits package that supports the well-being and development of its employees, including comprehensive medical, dental, and vision coverage, 401(k) plans, life insurance, disability coverage, employee assistance programs, tuition reimbursement,... Show More

Job Requirements

  • 5 years or more of progressive hotel rooms management experience
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills

Job Qualifications

  • 5 years or more of progressive hotel rooms management experience
  • Service oriented style with professional presentation skills
  • Hotel hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills

Job Duties

  • Responsible for short and long term planning and the management of the hotel's Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel colleagues to reflect the company's service standards and procedures
  • Perform all tasks of a Front Office staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Ensures proper staffing levels for customer service goals

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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