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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k)
Life insurance
short-term disability
long-term disability
Employee assistance program
Tuition Reimbursement
Travel perks
Job Description
Hyatt is a globally recognized hospitality company known for its dedication to delivering exceptional service and memorable guest experiences. As a leader in the hotel and resort industry, Hyatt offers a dynamic and supportive work environment where employees are encouraged to grow both professionally and personally. The company prides itself on fostering a culture of care and attentiveness, ensuring that every guest interaction is meaningful. Employment with Hyatt includes a competitive benefits package that supports the well-being and development of its employees, including comprehensive medical, dental, and vision coverage, 401(k) plans, life insurance, disability coverage, employee assistance programs, tuition reimbursement,... Show More
Job Requirements
- 5 years or more of progressive hotel rooms management experience
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Qualifications
- 5 years or more of progressive hotel rooms management experience
- Service oriented style with professional presentation skills
- Hotel hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel colleagues to reflect the company's service standards and procedures
- Perform all tasks of a Front Office staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Ensures proper staffing levels for customer service goals
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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