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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $1.00
Work Schedule
Day Shifts
Benefits
Dental Insurance
Health Insurance
Paid parental leave
Referral program
401(k) matching
Tuition Reimbursement
Paid Time Off
Vision Insurance
Parental leave
Job Description
White Lodging is a reputable hospitality company that specializes in developing and operating an impressive portfolio of premium-brand hotels, rooftop bars, and restaurants across some of the most desirable cities in the United States. Known for its commitment to creating memorable guest experiences, White Lodging is recognized for delivering superior service and cultivating environments where both guests and associates feel valued and appreciated. With a strong emphasis on community engagement and a comprehensive approach to hospitality management, White Lodging continues to expand its presence and influence in the hotel industry, making it a sought-after employer for professionals passionate about hospitality... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Prior experience in front office management or leadership roles
- Strong interpersonal and communication skills
- Proficient in hotel management software systems
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving and decision-making abilities
Job Qualifications
- Previous front office leadership experience, preferably in a full-service hotel environment
- Strong communication and problem-solving skills with a focus on guest and associate satisfaction
- Ability to develop and motivate teams while managing multiple operational priorities
- Experience with hotel systems (PMS, POS) and strong understanding of front office procedures
- Proven ability to drive performance results and uphold hospitality standards
Job Duties
- Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery
- Develop and implement department strategies that improve financial performance and guest satisfaction
- Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
- Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
- Collaborate with other departments to drive alignment and communication for an optimal guest experience
- Monitor and analyze guest service scores and implement corrective actions to continuously improve results
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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