You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $77,600.00 - $99,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Career development opportunities
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company that manages a portfolio valued at over 15 billion dollars, encompassing more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a strong 30-year legacy of innovation in the hospitality industry, Highgate is recognized for its expert guidance throughout all phases of hotel property cycles—from planning and development to recapitalization and disposition. The company excels in cultivating a diverse range of hotel offerings, including bespoke lifestyle brands, established legacy brands, and independent hotels and resorts, all enhanced with contemporary programming and advanced digital capabilities.... Show More
Job Requirements
- Progressive experience in hospitality or related field
- Front office management experience
- Proficiency in MS Excel and Word
- Effective communication skills
- Active listening and problem-solving abilities
- Ability to multitask and prioritize
- Participation in required trainings and meetings
- Adherence to attendance and grooming standards
- Compliance with company policies
- Capability to analyze complex data
- Confidentiality maintenance
- Flexibility to work long hours
- Service-oriented attitude at all times
- Ability to participate in Management on Duty programs
- Commitment to guest satisfaction
- Leadership and team development skills
- Budget and expense management experience
Job Qualifications
- At least 6 years of progressive experience in a hotel or related field or a 4-year college degree and at least 2 years of related experience or a 2-year college degree and 4 or more years of related experience
- Previous front office management experience is required
- Proficient in MS Excel and MS Word
- Must be able to communicate effectively both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
- Effective listening skills to understand and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Capacity to handle problems proactively including anticipating, preventing, identifying, and solving issues
- Attend all required hotel meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with Highgate Hotel standards
- High standards of personal appearance and grooming
- Comply with Highgate Hotel standards and regulations to ensure safe and efficient operations
- Ability to understand and evaluate complex information and data from various sources to meet objectives
- Ability to maintain confidentiality of information
Job Duties
- Ensure guests, managers, and employees are treated with attentiveness, friendliness, helpfulness, and courtesy at all times
- Respond to guest requests, problems, complaints, and accidents in a courteous and efficient manner and follow up to ensure satisfaction
- Motivate, coach, counsel, and discipline assigned personnel according to hotel standards
- Conduct front-of-house interviews and support recruiting efforts in compliance with SOPs
- Develop employee morale and provide training for Rooms Division personnel
- Maintain professional relationships and promote open communication with managers, employees, and other departments
- Implement all Highgate Hotel policies and house rules
- Monitor room revenue by managing oversold dates
- Conduct daily tours of rooms operating departments and solicit feedback
- Ensure compliance with training standards and complete Service Standards checklists
- Attend daily and monthly meetings
- Monitor and support Hyatt programs like GEM and Gold Passport
- Control expenses and maximize profit using checkbook accounting
- Conduct walk-throughs of public and guest areas to ensure cleanliness and maintenance standards
- Coordinate major projects including renovations and capital expenditures
- Conduct weekly and monthly financial reviews
- Perform performance reviews and ensure managerial compliance
- Manage labor expenses and budget productivity
- Prepare department heads for succession and develop their skills
- Prepare the Rooms Division annual budget and Communications and Other Income
- Participate in M.O.D. program as scheduled
- Operate front office computer systems including report generation and analysis
- Monitor proper operation of Synergy MMS and follow up on requests
- Assist with revenue and occupancy forecasting
- Communicate effectively with hotel staff
- Implement Highgate Hotel philosophy of service
- Ensure staff knowledge of corporate marketing programs
- Monitor VIPs and special guests
- Act as liaison to leased restaurant and retail operations within the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All