Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $112,000.00 - $149,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
Job Description
The Philadelphia Marriott Downtown is a prestigious hotel located at 1201 Market St, Philadelphia, Pennsylvania. It is part of the world-renowned Marriott International portfolio, which is synonymous with exceptional hospitality. The hotel is situated in the heart of Philadelphia and caters to a diverse clientele, including business travelers, tourists, and local events. Marriott International is committed to delivering excellence in guest satisfaction by fostering an inclusive workplace where diversity, equity, and inclusion are core values. The company encourages the growth and development of its associates and provides a welcoming environment that celebrates varied backgrounds and experiences.
As a full-time, manage... Show More
As a full-time, manage... Show More
Job Requirements
- High school diploma or GED
- Minimum 6 years experience in guest services, front desk, or related area
- Or 2-year degree from accredited university in hospitality, business administration, or related field
- Minimum 4 years relevant professional experience
- Strong interpersonal and communication skills
- Proven leadership and team management experience
- Ability to manage budgets and control expenses
- Experience with guest complaint resolution
- Knowledge of security team management
- Availability for full-time, on-site work
- Willingness to relocate if necessary
Job Qualifications
- High school diploma or GED with 6 years experience in guest services or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration with 4 years relevant experience
- Demonstrated leadership and communication skills
- Ability to manage multiple teams and operations
- Strong problem-solving and decision-making abilities
- Experience in budget management and financial performance
- Knowledge of hotel front office and security operations
- Commitment to providing exceptional customer service
Job Duties
- Lead front desk, guest services, and security teams
- Manage day-to-day front office operations
- Supervise bell staff, switchboard, concierge, valets, retail, and security personnel
- Handle guest complaints and resolve issues
- Manage department budgets and controllable expenses
- Ensure compliance with front office policies and procedures
- Conduct staff meetings and communicate department goals
- Oversee security operations and ensure a safe environment
- Provide coaching, mentoring, and performance management
- Collaborate with other hotel departments to enhance guest satisfaction
- Administer human resource activities including hiring, discipline, and performance appraisals
- Review guest satisfaction data and implement improvements
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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