Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $85,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Hyatt is a globally recognized hospitality company known for its dedication to delivering exceptional guest experiences through caring and attentive service. As a leader in the hotel industry, Hyatt prides itself on its commitment to quality, innovation, and customer satisfaction, making it a preferred choice for travelers worldwide. Hyatt operates a diverse portfolio of properties including luxury hotels, resorts, and boutique accommodations that cater to both business and leisure travelers. The company fosters a culture of excellence where associates are empowered to provide efficient service and create meaningful experiences for guests.
The role of Director of Front Offic... Show More
The role of Director of Front Offic... Show More
Job Requirements
- Minimum four years progressive hotel Rooms Management experience
- Two years progressive management experience within the Rooms Division of a hotel
- Strong communication skills in English
- Proficiency with Microsoft Word and Excel
- Ability to lead and coach a diverse team
- High energy and entrepreneurial mindset
- Exceptional customer service skills
- Ability to handle guest complaints professionally
- Experience with budgeting and labor cost management
- Excellent organizational and interpersonal abilities
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- Four years or more of progressive hotel Rooms Management experience, typically with Hyatt
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least two years progressive management experience within the Rooms Division of a hotel
- Hotel or Hospitality degree an asset
- High energy, entrepreneurial spirit, motivational leader, effective communicator
- Effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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