Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $89,000.00 - $117,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Job Description
The Ritz-Carlton Dallas Las Colinas, located at 4150 N MacArthur Blvd in Irving, Texas, is part of the prestigious Ritz-Carlton portfolio managed by Marriott International. Known globally for setting the gold standard in luxury hospitality, The Ritz-Carlton brands are synonymous with exceptional guest experiences, attention to detail, and personalized service. The property boasts world-class amenities, elegant accommodations, and a commitment to excellence that caters to both leisure and business travelers. Marriott International, a leader in the hospitality industry, supports its brands with a culture of inclusion, diversity, and opportunity, making it a coveted employer for professionals passionate about exceptional service.Show More
Job Requirements
- High school diploma or GED
- 6 years experience in guest services, front desk, or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major
- 4 years experience in guest services, front desk, or related professional area
- Proven leadership and management skills
- Strong communication and interpersonal abilities
- Experience in managing budgets and operational goals
- Ability to manage and resolve guest complaints
- Knowledge of security staff supervision and safety protocols
- Availability to work full time
- Commitment to upholding The Ritz-Carlton Gold Standards
Job Qualifications
- High school diploma or GED with six years of experience in guest services, front desk, or related area
- OR two-year degree in hotel and restaurant management, hospitality, business administration or related field with four years of relevant experience
- Proven leadership skills and ability to manage diverse teams
- Strong interpersonal and communication skills
- Experience in budget management and financial goal achievement
- Knowledge of guest service standards and hospitality industry practices
- Ability to handle guest complaints and resolve issues effectively
Job Duties
- Oversee all front office functions including bell staff, switchboard, guest services, retail, concierge, valets, and security
- Lead and manage the front desk and guest services teams to achieve operational and financial goals
- Ensure a safe and secure environment for guests and associates by supervising security staff
- Handle guest complaints and ensure timely resolution to maintain guest satisfaction
- Manage staffing levels and daily operations to meet guest service standards and budget objectives
- Conduct department meetings and communicate goals effectively to team members
- Administer human resource activities including hiring, training, performance appraisals, and disciplinary procedures for front office staff
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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