Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $105,000.00
Work Schedule
Flexible
Benefits
competitive salary
Annual Bonus Opportunity
Comprehensive benefits package
resort discounts
Dining Discounts
Travel Discounts
Job Description
Set amid the picturesque hillside vineyards of Napa Valley, The Meritage Resort and Spa is an esteemed four-diamond, 467-room destination resort known for its exceptional hospitality and diverse amenities. The resort boasts multiple restaurants and lounges, a world-class spa, expansive meeting and event spaces, and The Village at Meritage, a unique area featuring tasting rooms and exclusive guest experiences. The Meritage Resort and Spa welcomes guests seeking to celebrate special occasions, connect with loved ones or colleagues, and immerse themselves in the unparalleled atmosphere of wine country. The resort prides itself on combining luxury with home-like warmth in every interaction,... Show More
Job Requirements
- 5+ years progressive Front Office or Rooms experience
- 2-3 years leadership overseeing Front Desk and additional guest services
- Experience in large or resort-style property preferred
- PMS experience required
- Passion for hospitality
- Proven leadership and team development skills
- Strong business and financial acumen
- Excellent communication skills
- Problem-solving under pressure
- Tech proficiency
- Ability to stand and walk for extended periods
- Ability to lift/push/pull up to 25 pounds
- Flexible schedule including evenings, weekends, holidays
Job Qualifications
- 5+ years of progressive Front Office / Rooms experience in upper-upscale or luxury hotel or resort
- 2-3 years in leadership overseeing Front Desk and one additional guest services area
- Experience in large, complex, or resort-style property preferred
- PMS experience required with Infor HMS preferred
- Passion for hospitality
- Proven ability to lead and develop teams
- Strong business acumen
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Tech-savvy with hotel systems and tools
Job Duties
- Lead, inspire, and develop a high-performing Front Office leadership team
- Model company values and culture
- Be a visible presence in lobby and arrival areas
- Partner with other departments to deliver seamless guest experiences
- Own the guest journey from arrival to departure
- Champion guest feedback and lead action plans
- Handle and resolve complex guest issues personally
- Oversee VIP, group, and special-occasion arrivals
- Ensure brand standards are consistently executed
- Oversee daily operations including staffing and adherence to SOPs
- Ensure effective use of PMS, POS, and communication tools
- Maintain accurate cash handling and credit procedures
- Coordinate with Security and Risk Management on safety protocols
- Develop and manage departmental budgets and productivity plans
- Monitor labor costs and adjust staffing schedules
- Support rate strategies and ancillary revenue programs
- Track and act on key KPIs
- Recruit and onboard team members
- Provide coaching and development plans
- Implement training programs
- Foster a culture of teamwork
- Ensure compliance with company policies and regulations
- Maintain safe and organized areas
- Partner with HR on employee relations and documentation
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: