Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $105,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Annual bonus
Comprehensive benefits package
resort discounts
Dining Discounts
Travel Discounts
Job Description
The Meritage Resort and Spa, nestled in the picturesque hillside vineyards of Napa Valley, is a prestigious four-diamond destination resort featuring 467 luxurious rooms. This resort offers guests an exceptional experience with multiple distinguished restaurants and lounges, a world-class spa, extensive meeting and event spaces, and The Village at Meritage that provides unique tasting rooms and exclusive experiences. As a celebrated resort in one of the world’s most renowned wine country destinations, The Meritage Resort and Spa attracts guests who come to celebrate, connect, and immerse themselves in the vibrant local culture and scenery. The resort prides itself on delivering... Show More
Job Requirements
- bachelor's degree preferred
- 5+ years of progressive front office or rooms experience in an upper-upscale or luxury hotel or resort environment
- minimum 2-3 years in a leadership role overseeing front desk and at least one guest services area
- experience in large, complex, or resort-style property preferred
- PMS experience required, Infor HMS strongly preferred
- ability to stand and walk for extended periods
- ability to lift/push/pull up to 25 pounds occasionally
- ability to work a flexible schedule including evenings, weekends, and holidays
- excellent communication skills
- strong problem-solving abilities
- proven leadership and team development experience
- tech-savvy and quick learner
Job Qualifications
- 5+ years of progressive front office or rooms experience in an upper-upscale or luxury hotel or resort environment
- minimum 2-3 years in a leadership role overseeing front desk and at least one additional guest services area
- experience in large, complex, or resort-style property preferred
- strong group and conference business experience preferred
- PMS experience required, Infor HMS strongly preferred
- passion for hospitality and guest experience
- proven leadership and team development skills
- strong business acumen
- excellent communication and interpersonal skills
- strong problem-solving skills
- tech-savvy and comfortable with hotel systems
Job Duties
- lead, inspire, and develop a high-performing front office leadership team across front desk, bell/valet, concierge, and PBX
- model company values and culture
- create an environment of accountability, coaching, and recognition
- be a visible presence in the lobby and arrival areas, building relationships with guests, group contacts, and VIPs
- partner closely with housekeeping, engineering, sales, revenue management, events, reservations/GRC and F&B to deliver a seamless end-to-end guest experience
- own the guest journey from arrival through departure, ensuring smooth check-ins/outs, accurate billing, and clear communication
- champion guest feedback and lead action plans to improve service scores
- personally handle and resolve complex guest issues
- oversee VIP, group, and special-occasion arrivals
- ensure brand standards and service sequences are consistently executed
- oversee day-to-day operation of front desk, bell/valet, concierge and PBX including staffing, training, and adherence to SOPs
- ensure effective use of PMS, POS, and communication tools
- maintain accurate cash handling, credit procedures, and night audit processes
- coordinate with security and risk management on guest safety protocols
- develop and manage departmental budgets, forecasts, and productivity plans
- monitor labor costs and staffing levels and adjust schedules
- partner with revenue management and sales on rate strategies and ancillary revenue opportunities
- track and act on key KPIs
- recruit, select, and onboard high-caliber team members
- provide ongoing coaching and performance feedback
- implement consistent training programs
- foster a culture of teamwork and communication
- ensure compliance with all company policies and regulations
- maintain a safe, clean, and organized lobby and front-of-house areas
- partner with HR on employee relations and employment law adherence
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: