Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $98,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The St. Regis Chicago, located at 401 E Upper Wacker Dr, Chicago, Illinois, is a distinguished luxury hotel that is part of the renowned St. Regis Hotels & Resorts portfolio under Marriott International. Known for combining timeless glamour with modern sensibility, The St. Regis Chicago offers exquisite experiences characterized by bespoke and anticipatory service. With more than 50 luxury hotels and resorts worldwide, the St. Regis brand prides itself on delivering flawless service through a team of gracious hosts, embodying sophistication and personalized care, including signature Butler Service. Being part of Marriott International, The St. Regis Chicago also benefits from... Show More
Job Requirements
- High school diploma or GED
- minimum six years experience in guest services, front desk, or related professional area
- or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- minimum four years experience in guest services, front desk, or related professional area
- strong leadership skills
- excellent communication abilities
- ability to manage multiple teams including security personnel
- problem-solving skills
- knowledge of front office operations
- ability to handle guest complaints professionally
- commitment to customer service excellence
- familiarity with safety and security protocols
- ability to conduct employee performance management
- experience with hiring and disciplinary procedures
Job Qualifications
- High school diploma or GED with 6 years experience in guest services or related area
- 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 4 years experience in guest services or related area
- strong leadership and interpersonal skills
- experience managing diverse teams including front desk and security staff
- knowledge of front office operations and property financial goals
- ability to handle guest complaints professionally
- excellent communication and problem-solving abilities
- experience with employee coaching, performance management, and recruitment
- commitment to providing exceptional customer service
- understanding of safety and security protocols
- familiarity with hotel policies, standards, and procedures
- ability to analyze data and improve operational performance
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- supervises and manages employees and all day-to-day operations
- manages guest arrival and departure procedures
- handles guest complaints and verifies that all guest issues are resolved
- protects property and provides a safe environment for guests and staff
- oversees all on-duty security personnel and dispatcher
- verifies compliance with all Front Office policies, standards, and procedures
- provides services above and beyond for customer satisfaction and retention
- coordinates activities with other hotel departments
- promotes continuous improvement in service performance
- identifies developmental needs of team members and provides coaching and mentoring
- administers performance appraisal and manages employee discipline
- interviews and hires managers and hourly employees to meet business needs
- analyzes information to choose best solutions and solve problems
- updates executives and subordinates on relevant information in a timely manner
- identifies and analyzes operational challenges and develops solutions to prevent recurrence
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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