Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Training and Development
Job Description
The hiring establishment is a reputable hotel recognized for its dedication to delivering outstanding hospitality experiences to guests. As a distinguished player in the hotel industry, the company prioritizes excellence in service, innovative guest solutions, and operational efficiency. With a firm commitment to upholding brand standards and exceeding guest expectations, this hotel has become a preferred destination for travelers seeking both comfort and quality. This role offers a full-time employment opportunity with an annual salary ranging from $80,000 to $85,000, reflecting the company's investment in attracting experienced professionals capable of leading critical hotel operations efficiently and strategically.
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Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in Front Office leadership roles within the hotel industry
- Proven track record of managing and developing high-performing teams
- Comprehensive knowledge of hotel property management systems and Front Office operations
- Strong leadership, coaching, and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- Ability to work under pressure and handle multiple priorities
- Flexibility to work varied shifts including nights, weekends, and holidays
- Demonstrated ability to maintain confidentiality and act with integrity
- Strong communication and organizational skills
Job Qualifications
- Proven leadership experience in Front Office or Rooms-related hotel operations, with demonstrated success in managing teams and driving performance
- Strong strategic thinking and decision-making skills, with the ability to balance guest experience, operational execution, and financial results
- Advanced guest service recovery and problem-solving capabilities, particularly in high-pressure or time-sensitive situations
- High level of professionalism, integrity, discretion, and confidentiality
- Strong working knowledge of PMS systems, Front Office processes, and revenue-related fundamentals
- Excellent verbal and written communication skills, with the ability to influence at all levels of the organization
- Ability to manage multiple priorities, meet deadlines, and maintain focus amid frequent interruptions
- Self-motivated, results-oriented, and adaptable to changing business needs
- Willingness to work a flexible schedule, including evenings, weekends, and holidays as business needs dictate
- Demonstrated commitment to teamwork, accountability, and continuous improvement
Job Duties
- Provide strategic leadership and operational oversight of the Front Office operation to ensure exceptional guest experiences, optimal revenue performance, and alignment with brand and ownership standards
- Lead, direct, and elevate all Front Office functions including Front Desk, Guest Services/Bell, Concierge, and PBX to deliver a consistent, high-quality guest experience
- Establish and execute Front Office strategies that support occupancy optimization, yield management, guest satisfaction scores, and operational efficiency
- Oversee staffing strategy for the Front Office, including workforce planning, interviewing, hiring, training, scheduling, performance management, and succession planning
- Develop a service-driven culture through leadership, coaching, accountability, and engagement of Front Office leadership and team members
- Ensure guest check-in and check-out processes are executed efficiently, professionally, and in alignment with brand standards
- Serve as the escalation point for complex guest concerns, leading thorough investigations and driving timely, creative, and satisfactory resolutions
- Maintain expert-level knowledge and oversight of property management systems and Front Office technology to ensure accuracy, compliance, and operational excellence
- Partner cross-functionally with Engineering, Sales, Revenue Management, and Accounting to support guest needs, group blocks, special requests, and operational priorities
- Monitor Front Office performance metrics, guest feedback, and financial results
- identify trends and implement continuous improvement initiatives
- Participate in the Manager on Duty rotation as required, providing visible leadership and real-time problem resolution throughout the property
- Ensure compliance with franchise standards, company policies, safety requirements, and internal operating procedures
- Represent the Front Office at Executive Committee, leadership, and safety meetings, contributing to overall hotel strategy and decision-making
- Perform other duties as assigned in support of hotel operations and business objectives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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