Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $91,900.00 - $162,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
accrued paid time off
Life insurance
Disability Coverage
incentive compensation
Job Description
The Palace Hotel, a Luxury Collection Hotel San Francisco, is an iconic establishment located at 2 New Montgomery Street, San Francisco, California. Renowned for its historic grandeur and unparalleled guest experiences, the Palace Hotel embodies the epitome of luxury hospitality. As a part of The Luxury Collection Hotels & Resorts and Marriott International, this hotel offers authentic experiences that create lasting memories for guests from around the world. With a rich heritage dating back to 1906 under the Italian CIGA brand, The Luxury Collection blends legendary palaces, remote retreats, and timeless modern classics, each property uniquely reflecting its local culture... Show More
Job Requirements
- High school diploma or GED
- Six years experience in guest services, front desk, or related field, OR two-year degree in Hotel Management, Hospitality, Business Administration or related major
- Four years relevant professional experience
- Proven experience in managing teams and daily hotel operations
- Strong communication and interpersonal skills
- Ability to work in a fast-paced luxury hotel environment
- Ability to handle guest complaints effectively
- Knowledge of hotel security protocols
- Eligibility to work full time
- Commitment to providing exceptional customer service
Job Qualifications
- High school diploma or GED with six years experience in guest services or related area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or Business Administration with four years experience in guest services
- Proven leadership and team management skills
- Strong interpersonal and communication abilities
- Experience managing budgets and operational goals
- Knowledge of safety and security management
- Ability to handle guest complaints and resolve conflicts
Job Duties
- Manage all day-to-day front office operations including guest arrival and departure procedures
- Supervise and coordinate activities for bell staff, switchboard, guest services, retail, concierge, valets, and security teams
- Lead and develop front desk, guest services, and security team members through coaching, mentoring, and performance management
- Handle guest complaints ensuring timely and satisfactory resolution
- Establish and maintain open communication and collaboration among team members
- Monitor and manage departmental budgets and controllable expenses
- Ensure compliance with all front office policies, standards, procedures, and safety regulations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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