Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $105,000.00
Work Schedule
Flexible
Benefits
competitive salary
Annual bonus
Comprehensive benefits package
resort discounts
Dining Discounts
Travel Discounts
Job Description
The Meritage Resort and Spa, nestled amidst the picturesque hillside vineyards of Napa Valley, stands as a premier four-diamond, 467-room destination resort. This luxurious resort boasts multiple restaurants and lounges, a world-class spa, expansive meeting and event spaces, and The Village at Meritage, which offers unique tasting rooms and exclusive experiences. Known for its commitment to exceptional hospitality and memorable guest experiences, The Meritage Resort and Spa attracts visitors who come to celebrate, connect, and immerse themselves in the rich offerings of wine country. The resort is dedicated to maintaining high standards of service excellence and is continuously building a... Show More
Job Requirements
- Ability to stand and walk for extended periods and move throughout the property
- Ability to lift/push/pull up to 25 pounds occasionally
- Ability to work a flexible schedule, including evenings, weekends, holidays
- 5+ years of progressive Front Office / Rooms experience in an upper-upscale or luxury hotel or resort environment
- Minimum 2–3 years in a leadership role
- PMS experience required
- Excellent communication skills
- Strong problem-solving skills
- Tech-savvy and comfortable learning and teaching hotel systems and tools
Job Qualifications
- 5+ years of progressive Front Office / Rooms experience in an upper-upscale or luxury hotel or resort environment
- Minimum 2–3 years in a leadership role overseeing Front Desk and at least one additional guest services area
- Experience in a large, complex, or resort-style property and/or strong group and conference business highly preferred
- PMS experience required (Infor HMS strongly preferred)
- Passion for hospitality and guest experience with a strong presence on the floor
- Proven ability to lead and develop teams, drive accountability, and build a positive culture
- Strong business acumen with the ability to read and interpret financial reports, labor metrics, and guest experience data
- Excellent communication and interpersonal skills
- Strong problem-solving skills with ability to stay calm and make sound decisions under pressure
- Tech-savvy and comfortable learning and teaching hotel systems and tools
Job Duties
- Lead, inspire, and develop a high-performing Front Office leadership team across Front Desk, Bell/Valet, Concierge, and PBX
- Model company values and culture and create an environment of accountability, coaching, and recognition
- Be a visible presence in lobby and arrival areas, building relationships with guests, group contacts, and VIPs
- Partner closely with Housekeeping, Engineering, Sales, Revenue Management, Events, Reservations/GRC, and Food & Beverage to deliver seamless guest experiences
- Own guest journey from arrival through departure, ensuring smooth check-ins/outs, accurate billing, and clear communication
- Champion guest feedback and lead action plans to improve service scores
- Personally handle and resolve complex guest issues, turning service recoveries into loyalty opportunities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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