Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $105,000.00
Work Schedule
Flexible
Benefits
competitive salary
Annual bonus
Comprehensive benefits package
resort discounts
Dining Discounts
Travel Discounts
Job Description
The Meritage Resort and Spa, located amid the scenic hillside vineyards of Napa Valley, is a premier four-diamond destination resort that offers an exceptional guest experience. Featuring 467 rooms, multiple restaurants and lounges, a world-class spa, expansive meeting and event spaces, and The Village at Meritage with its unique tasting rooms and experiences, this resort is designed to cater to guests looking to celebrate, connect, and immerse themselves in the rich culture and ambiance of wine country. The Meritage Resort and Spa prides itself on its superior service quality, aiming to deliver warm and genuine hospitality that reflects the luxury... Show More
Job Requirements
- 5+ years of progressive Front Office or Rooms experience in upper-upscale or luxury hotel or resort environment
- Minimum 2-3 years in leadership role overseeing Front Desk and at least one additional guest services area
- Experience in large, complex, or resort-style property or group and conference business preferred
- PMS experience required (Infor HMS strongly preferred)
- Passion for hospitality and guest experience
- Proven leadership and team development skills
- Strong business acumen and understanding of financial and guest data
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Ability to stand and walk for extended periods
- Ability to lift/push/pull up to 25 pounds occasionally
- Ability to work flexible schedule including evenings, weekends, and holidays
- Tech-savvy
Job Qualifications
- 5+ years of progressive Front Office or Rooms experience in an upper-upscale or luxury hotel or resort environment
- Minimum 2-3 years in a leadership role overseeing Front Desk and at least one additional guest services area
- Experience in a large, complex, or resort-style property and/or group and conference business
- PMS experience (Infor HMS strongly preferred)
- Passion for hospitality and guest experience
- Proven ability to lead and develop teams and build a positive culture
- Strong business acumen with ability to read and interpret financial reports and guest data
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Tech-savvy and comfortable learning hotel systems
Job Duties
- Lead, inspire, and develop a high-performing Front Office leadership team
- Model company values and create an environment of accountability and recognition
- Build relationships with guests, group contacts, and VIPs through visibility in the lobby and arrival areas
- Partner with other departments to deliver seamless guest experiences
- Own the guest journey from arrival through departure ensuring smooth check-ins/outs
- Champion guest feedback and lead action plans to improve service scores
- Oversee day-to-day Front Desk, Bell/Valet, Concierge and PBX operations ensuring proper staffing and training
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: