Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Salary range $95,000-$110,000
discounted hotel rooms
Food and beverage discounts
Learning programs
Talent development opportunities
Corporate social responsibility activities
inclusive workplace
Job Description
Fairmont Breakers is a distinguished luxury hotel located in Long Beach, California, standing as a historic landmark with an illustrious past dating back to the roaring twenties. This iconic property originally opened as a lavish waterfront hotel, attracting world-famous stars and becoming a beloved feature of the city's skyline. After extensive renovations, Fairmont Breakers has been restored to its original grandeur, offering guests an unparalleled luxury experience with 185 boutique rooms and suites. The hotel features a variety of upscale amenities including a rooftop pool and terrace, an open-air rooftop lounge overlooking the Pacific Ocean, a serene two-story spa and... Show More
Job Requirements
- 3+ years of previous leadership experience required, preferably in luxury setting
- Previous Opera Cloud Property Management System experience preferred
- Previous experience in handling emergency protocols required
- Computer literate in Microsoft Office applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
- Proven record to coordinate a department to make gains towards targeted GSI, GOP, EEI results
- Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
- Ability to analyze data and trends and create strategies for improvement
Job Qualifications
- 3+ years of previous leadership experience required, preferably in luxury setting
- Previous Opera Cloud Property Management System experience preferred
- Previous experience in handling emergency protocols required
- Computer literate in Microsoft Office applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
- Proven record to coordinate a department to make gains towards targeted GSI, GOP, EEI results
- Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
- Ability to analyze data and trends and create strategies for improvement
Job Duties
- Provide vision and direction for the Front Office department, aligning with hotel objectives and brand standards
- Oversee daily operations for Front Desk, Bell, Valet, and Royal Services ensuring seamless guest experiences
- Develop and implement departmental policies, SOPs, and training programs to maintain compliance with LQA, Forbes, and brand standards
- Champion guest loyalty initiatives and ensure enrollment targets are met
- Lead yield management and revenue strategy discussions to maximize rooms revenue
- Manage departmental budgets, forecasts, and labor productivity targets
- Monitor financial performance and implement cost-control measures without compromising service quality
- Act as the primary point of escalation for guest concerns, ensuring timely resolution and service recovery
- Maintain a visible presence in the lobby and public areas to engage guests and support team members
- Drive continuous improvement in guest satisfaction scores (VOG) and loyalty metrics
- Lead recruitment, onboarding, and performance management for Front Office leadership and staff
- Foster a culture of engagement through recognition programs, coaching, and career development
- Conduct regular departmental meetings and pre-shift briefings to communicate goals and updates
- Partner with Sales, Housekeeping, Engineering, and other departments to ensure operational excellence
- Oversee emergency procedures and guest communication during crisis situations
- Ensure adherence to safety policies and maintain a secure working environment
- Conduct audits and inspections to uphold cleanliness, organization, and brand standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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