Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Hotel Drover is a distinguished luxury hotel located in the historic Fort Worth Stockyards, Texas. It is part of Marriott's Autograph Collection, a renowned group of independent hotels recognized for unique experiences and exceptional service. Drawing inspiration from the pioneering spirit of the American West and the legendary cowboys known as drovers, Hotel Drover offers guests an authentic Texas hospitality experience that blends history, elegance, and modern comfort. The hotel embodies a welcoming atmosphere where visitors are greeted with a friendly tip of the hat and a firm handshake, making every guest feel at home and part of a proud... Show More
Job Requirements
- Education background in hospitality or related field preferred
- minimum of 2 years leadership experience in front office or guest services or 3 years in management
- strong communication and interpersonal skills
- proficiency with property management systems such as Opera
- ability to manage budgets, forecasts, and control expenses
- availability to work flexible hours including nights, weekends, holidays, and overnight
- ability to stand, walk, and move for extended periods
- ability to lift, carry, and move up to 25 lbs regularly
- comfortable working in a fast-paced, guest-facing environment
- leadership skills to supervise and develop teams
- commitment to delivering exceptional guest service
- ability to handle guest concerns professionally and efficiently
Job Qualifications
- Preferred 2+ years of experience in front office or guest services leadership and/or 3 years in a management role
- demonstrated success in leading large, multi-departmental teams within a luxury or lifestyle hotel
- proven ability to manage guest relations, resolve conflicts, and create positive service recovery experiences
- proficiency in property management systems such as Opera or similar
- flexible schedule with availability to work evenings, weekends, holidays, and overnights as needed
- strong financial acumen with experience in budgeting, forecasting, and expense control
- embody Hotel Drover's core values: hit the mark every time, blaze new trails, spark warmth, be intentional, honor all, do right, and stay curious
- preferred bachelor's degree in hospitality management, business administration, or related field
- previous experience with Marriott Autograph Collection or other luxury lifestyle brands
- knowledge of the Fort Worth Stockyards and local community
- proven record of improving guest satisfaction and departmental performance
Job Duties
- Lead, coach, and develop the front office leadership team and hourly team members across all guest-facing functions
- manage daily front office operations ensuring efficiency, service quality, and adherence to Autograph Collection and Hotel Drover standards
- oversee guest arrival, departure, and overall experience to ensure personalized and memorable service
- maintain strong interdepartmental communication and collaboration to support operational needs, guest satisfaction, and financial performance
- analyze departmental financial reports, forecast labor and expenses, and manage controllable costs to achieve or exceed budget goals
- serve as a visible presence throughout the property, engaging guests and team members to promote hospitality and brand culture
- lead the selection, onboarding, training, and performance management of front office team members and supervisors
- address guest concerns and service recovery opportunities with professionalism and urgency ensuring resolution and follow-up
- oversee compliance with safety and credit policies ensuring accuracy and accountability
- develop and implement departmental policies, procedures, and service standards that reflect operational excellence
- review and respond to guest satisfaction metrics, comment cards, and GSS scores implementing action plans to enhance performance
- coordinate with engineering, housekeeping, and other departments to maintain property readiness and guest satisfaction
- plan and lead regular departmental meetings to align goals, recognize performance, and strengthen team engagement
- all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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