Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
The Ritz-Carlton Coconut Grove Miami is a prestigious luxury hotel that is part of the globally renowned Marriott International portfolio. Located in the vibrant Coconut Grove neighborhood of Miami, Florida, this establishment is committed to delivering exceptional guest experiences characterized by refined elegance, outstanding service, and attention to detail. The Ritz-Carlton brand is synonymous with luxury hospitality and maintains high standards that every associate is expected to uphold. The environment promotes a culture of respect, diversity, and inclusion, with a focus on creating unforgettable moments for guests and fostering career growth for team members. As part of Marriott International, employees... Show More
Job Requirements
- High school diploma or GED
- six years of experience in guest services, front desk, or related professional area
- or two-year degree from an accredited university in a related major with four years of experience
- strong leadership and management skills
- excellent interpersonal and communication abilities
- ability to work under pressure and handle multiple tasks
- commitment to providing superior customer service
- knowledge of front office systems and procedures
Job Qualifications
- High school diploma or GED with six years of experience in guest services or front desk roles
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with four years of relevant experience
- strong leadership and interpersonal skills
- ability to effectively manage and motivate teams
- excellent communication and conflict resolution skills
- knowledge of front office operations and financial management
- proficiency in customer service and hospitality standards
Job Duties
- Lead and supervise all front office, guest services, and security staff
- manage day-to-day operations including guest arrival and departure procedures
- ensure compliance with front office policies and standards
- handle guest complaints and resolve issues effectively
- manage staffing levels and coordinate employee activities
- oversee security personnel and protocols to maintain safety
- communicate department goals and conduct regular meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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