Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,093.00 - $96,366.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Tuition Assistance
discounted hotel stays
Extensive Training
Career development opportunities
performance-based bonus
Job Description
Concord Hospitality is a well-established hospitality company renowned for its commitment to delivering exceptional guest experiences across its portfolio of hotels. As a prominent player in the hotel industry, Concord Hospitality operates a diverse range of properties, including full-service hotels that prioritize guest satisfaction, quality service, and operational excellence. With a culture deeply rooted in its five cornerstones—Quality, Integrity, Community, Profitability, and Fun—Concord Hospitality fosters an environment where employees are empowered, supported, and motivated to reach their full potential. The company is dedicated to creating a Great Place to Work for All by embracing diversity, inclusion, and professional development opportunities.Show More
Job Requirements
- Education or experience in hospitality management or related field preferred
- Minimum of 3 years experience in hotel front office or guest services management
- Strong leadership and interpersonal skills
- Proficient in hotel management software and Microsoft Office
- Ability to work flexible hours including weekends and holidays
- Excellent organizational and multitasking abilities
- Strong problem-solving and decision-making skills
Job Qualifications
- Proven leadership experience in hotel front office or guest services management
- Strong customer service philosophy and ability to foster a guest-first culture
- Knowledge of revenue management, financial reporting, and hotel operations
- Excellent communication, training, and problem-solving skills
- Familiarity with HR best practices and compliance standards
Job Duties
- Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
- Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
- Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
- Act as Manager on Duty, supporting hotel-wide operations when required
- Partner with the management and Sales team to generate business opportunities, set rate codes, and manage rooming lists
- Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
- Produce accurate financial reports in a timely manner
- Manage HR functions for front desk staff including hiring, training, evaluations, and retention efforts
- Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
- Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
- Mentor and develop management talent within the front office team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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