Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Vacation pay
Holiday pay
sick pay
Medical insurance
Dental Insurance
Vision Insurance
Company paid life insurance
Short term disability insurance
long term disability insurance
Matching 401k
Free Meals
hotel discounts
Job Description
This leading hotel is renowned for its commitment to providing exceptional guest service and creating a welcoming atmosphere for travelers from around the world. As part of an esteemed hospitality group, the hotel prides itself on delivering memorable experiences through outstanding customer care, a friendly team environment, and continuous growth opportunities for its employees. With a well-established reputation for excellence, the hotel offers a dynamic and supportive work culture where innovation and dedication are highly valued. Employees enjoy a range of benefits, including paid vacation, holiday, and sick leave; comprehensive medical, dental, and vision insurance; company-paid life insurance; short- and... Show More
Job Requirements
- high school diploma or equivalent
- prior hotel front office management experience required
- availability to work peak periods and weekends
- experience building and leading teams including training, mentoring, coaching, and counseling
- strong communication skills
- computer proficiency
- experience in service recovery
- familiarity with property management systems
- marriott experience preferred
Job Qualifications
- marriott experience preferred
- fspms experience highly desired
- excellent written and verbal communication skills
- experience in service recovery situations
- strong organization and problem-solving skills
- ability to mentor and develop team members
- computer savvy with property management systems proficiency
Job Duties
- lead the front office team including front desk, guest service agents, telephone operators, bell staff, and van drivers
- serve as guest service champion for the hotel
- balance daily guest service with planning and organizing behind the scenes
- model exceptional hosting and guest interaction skills
- build and develop the team through training, mentoring, coaching, and counseling
- manage service recovery and resolve guest issues effectively
- maintain strong organization and utilize property management systems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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