Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition
Job Description
BHC is a renowned hospitality company that operates luxury hotel properties known for delivering exceptional guest experiences rooted in Southern charm and gracious hospitality. Their commitment to excellence is reflected in their adherence to Forbes 5-Star standards, which set benchmarks for quality, service, and operational excellence within the luxury hospitality sector. As a company that values personalized service, operational efficiency, and a high-performing team culture, BHC continually strives to elevate the guest journey from arrival to departure, ensuring memorable experiences for all clientele, including VIPs and repeat guests. The company fosters a respectful and inclusive work culture, emphasizing training, succession... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- minimum 5-7 years of progressive front office experience in luxury hotels or resorts, including 3+ years in a leadership role
- proven experience managing in a Forbes 5-Star or AAA Five Diamond environment is highly preferred
- expert knowledge of front office technology systems
- strong interpersonal, leadership, and conflict-resolution skills with a guest-obsessed mindset
- knowledge of Charleston’s local market, attractions, and clientele a strong asset
- must be able to stand or walk for extended periods and work a flexible schedule, including weekends, holidays, and extended hours when necessary
- must be able to lift equipment, supplies, etc. of at least 30 pounds
- must be able to resolve problems, handle conflict, and make effective decisions under pressure
- good hearing is necessary for effective communication with colleagues, guests, and stakeholders
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- minimum 5-7 years of progressive front office experience in luxury hotels or resorts, including 3+ years in a leadership role
- proven experience managing in a Forbes 5-Star or AAA Five Diamond environment is highly preferred
- expert knowledge of front office technology systems
- strong interpersonal, leadership, and conflict-resolution skills with a guest-obsessed mindset
- knowledge of Charleston’s local market, attractions, and clientele a strong asset
Job Duties
- Lead and manage all front office departments, ensuring smooth daily operations that exceed Forbes 5-Star expectations
- develop and implement departmental policies, service procedures, and standards that reflect the hotel’s luxury brand and ethos
- align front office operations with the broader Rooms Division strategy, collaborating with Housekeeping, Engineering, Security, Spa, and Food & Beverage
- proactively identify and implement service enhancements and process efficiencies that improve guest satisfaction and team performance
- champion a guest-first culture, ensuring flawless arrival, in-stay, and departure experiences
- personally engage with VIPs, long-stay guests, repeat clientele, and high-profile visitors to ensure a personalized experience
- lead service recovery efforts when needed, demonstrating empathy, discretion, and accountability
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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