Director of Front Office

Racine, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid parental leave

Paid Time Off

401(k) with Company Match

wellness programs

Referral bonuses

Leadership development

Tuition Reimbursement

Employee Discounts

Job Description

White Lodging is a leading developer and operator of a portfolio of premium-brand hotels, rooftop bars, and restaurants located in some of the most vibrant and desirable cities across the United States. Known for its commitment to excellence and guest satisfaction, White Lodging has earned numerous awards for its quality service and exceptional hospitality experiences. The company focuses on creating memorable guest interactions by fostering a culture based on respect, teamwork, and innovation. With a broad footprint of properties, White Lodging offers opportunities for growth and development to its associates, while maintaining a strong dedication to the communities it serves.<... Show More

Job Requirements

Previous front office leadership experience
Strong communication and problem-solving skills
Ability to develop and motivate teams
Experience with hotel systems such as PMS and POS
Knowledge of front office procedures
Ability to manage multiple operational priorities
Proven track record of driving performance and upholding standards

Job Qualifications

Previous front office leadership experience, preferably in a full-service hotel environment
Strong communication and problem-solving skills with a focus on guest and associate satisfaction
Ability to develop and motivate teams while managing multiple operational priorities
Experience with hotel systems (PMS, POS) and strong understanding of front office procedures
Proven ability to drive performance results and uphold hospitality standards

Job Duties

Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery
Develop and implement department strategies that improve financial performance and guest satisfaction
Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
Collaborate with other departments to drive alignment and communication for an optimal guest experience
Monitor and analyze guest service scores and implement corrective actions to continuously improve results

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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