Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Career development opportunities
Job Description
Marriott Lexington Griffin Gate Golf Resort & Spa, located at 1800 Newtown Pike in Lexington, Kentucky, is a premier destination known for its exceptional accommodations, resort amenities, and renowned golf course. The property combines the luxury and standards associated with the Marriott brand while being independently owned and operated by an experienced franchisee, Avion Hospitality. This unique management structure allows the hotel to maintain a personalized approach to hospitality, focusing on customer satisfaction and operational excellence. The resort offers guests an immersive experience that blends comfort, style, and a welcoming environment surrounded by picturesque landscapes, making it an ideal place... Show More
Job Requirements
- high school diploma or GED
- minimum 6 years of experience in guest services front desk or related professional area or 2-year degree from accredited university in hotel and restaurant management hospitality business administration or related major with minimum 4 years experience in guest services front desk or related area
- proficiency in FSMS system
- strong interpersonal and communication skills
- management experience in hospitality environment
- ability to lead diverse teams
- excellent problem-solving skills
- availability to work full-time on-site
Job Qualifications
- high school diploma or GED
- 6 years experience in guest services front desk or related area
- OR 2-year degree from accredited university in hotel and restaurant management hospitality business administration or related major
- 4 years experience in guest services front desk or related area
- proficient in FSMS system
- strong leadership and communication skills
- ability to manage teams and daily operations
- experience with hospitality software systems
- excellent customer service orientation
- problem-solving and analytical skills
Job Duties
- lead front desk and guest services teams
- utilize interpersonal and communication skills to lead influence and encourage others
- advocate sound financial business decision making
- demonstrate honesty integrity
- lead by example
- encourage and build mutual trust respect and cooperation among team members
- serve as a role model to demonstrate appropriate behaviors
- supervise and manage employees
- manage all day-to-day operations
- establish and maintain open collaborative relationships with employees
- ensure employee recognition across areas of responsibility
- communicate performance expectations and monitor progress
- celebrate successes and recognize team contributions
- achieve and exceed performance budget and team goals
- manage day-to-day operations ensuring quality standards and customer expectations
- develop goals and prioritize work
- focus team on critical components to drive guest satisfaction and financial results
- conduct department meetings and communicate department goals
- supervise and coordinate luggage attendants garage valets door attendants and concierge
- review staffing levels to meet guest service operational and financial needs
- understand impact of front office on rooms area and property financial goals
- manage controllable expenses to meet budget goals
- provide recommendations for capital expenditures repairs and maintenance
- handle guest complaints and assure resolution
- verify compliance with front office policies standards and procedures
- administer disciplinary procedures according to SOPs and LSOPs
- provide exceptional customer service beyond satisfaction and retention
- coordinate with other departments to increase communication and guest satisfaction
- communicate and assist employees to understand guest needs
- coach mentor and provide feedback
- act as service champion creating positive atmosphere for guest relations
- display leadership in guest hospitality
- strive to improve service performance
- empower employees for excellent customer service
- ensure front office areas foster positive guest experience
- review guest satisfaction data and identify improvement areas
- respond to and resolve guest problems
- observe employee service behaviors and provide feedback
- identify developmental needs and provide coaching and mentoring
- provide guidance and direction including performance standards monitoring and goal setting
- solicit employee feedback utilize open door policy and address problems
- ensure fair treatment of employees
- manage employee progressive discipline
- administer performance appraisals
- interview and hire managers and hourly staff
- communicate effectively internally
- analyze information and solve problems
- update executives peers and subordinates timely
- identify and resolve operational challenges
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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