Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $90,000.00
Work Schedule
Flexible
Benefits
Discounted parking
FREE daily meal
discounted room rates
Percentage off restaurant dining
Health Insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
auto insurance
accident insurance
HSA contribution
401(k) retirement plan
Employee assistance program
Paid vacation
Paid sick time
Paid holidays
paid bereavement
paid floating holidays
Job Description
Choice Hotels International, Inc (NYSE: CHH) stands as one of the largest lodging franchisors in the world, boasting an impressive portfolio of more than 7,400 hotels across 45 countries and territories. Known for its leadership in the midscale and extended stay markets, as well as a challenger presence in the upscale segment, Choice Hotels meets the diverse needs of travelers through its 22 unique brands. These brands span a wide range of styles and service levels, from full-service upper upscale properties to economy options, providing something for almost every traveler. The company’s extensive reach, including over 625,000 rooms worldwide, allows... Show More
Job Requirements
- Minimum three years in a supervisory or management front office position
- Previous management experience required
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- High school diploma or GED required, bachelor’s degree preferred
- Strong organizational skills, critical thinking skills, problem solver
- Strong computer systems skills including reservations and reporting systems
- Strong Microsoft Office suite and reporting system skills
- Must work well in stressful, high-pressure situations
- Must be able to accurately follow verbal and written instructions and communicate effectively
- Works well independently or as part of a team
- Strong attention to detail
- Strong mathematical and organizational skills required
- Commitment to exceptional guest service
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Job Qualifications
- Minimum three years in a supervisory or management front office position
- Previous management experience
- Strong organizational skills
- Critical thinking and problem-solving abilities
- Proficiency with computer reservation and reporting systems
- Strong Microsoft Office skills
- Ability to work well under pressure
- Effective communication skills
- Ability to work independently and as part of a team
- Strong attention to detail
- Strong mathematical and organizational skills
- Commitment to exceptional guest service
- High school diploma or GED, bachelor’s degree preferred
- Ability to collaborate effectively with other managers and employees
Job Duties
- Participates in the development and implementation of business strategies for the hotel
- Develops and implements strategies for front office, bell stand, parking, concierges that support hotel goals
- Manages the operation of front office and related areas
- Supervises door, bell stand, parking, concierge and front office areas to create first impression
- Develops and implements processes and procedures supporting service and financial goals
- Prepares and analyzes reports to support decision making and communication
- Analyzes business forecasts and adjusts schedules to maximize productivity
- Ensures front desk handles billing and cash according to standards
- Plans and coordinates hotel housing activities with other departments
- Ensures front office compliance with all hotel policies and procedures
- Develops and recruits human resources to achieve goals
- Directs employee engagement strategies and practices
- Oversees recruitment, training, compensation, recognition and performance management
- Provides coaching and counseling to employees
- Creates 100% guest satisfaction by ensuring standards of genuine hospitality
- Communicates performance expectations and reinforces customer service vision
- Ensures guest satisfaction guarantee requirements are met and understood
- Implements customer feedback processes and develops solutions
- Performs other duties to ensure genuine hospitality and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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