Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Paid parental leave
401K Program
Vacation plan
cell phone stipend
Job Description
SSA Group at North Carolina Zoo is a distinguished leader specializing in delivering exceptional food service operations within cultural institutions such as zoos, aquariums, museums, and other notable attractions across the United States. With nearly five decades of industry experience, SSA Group has not only refined fundamental practices in food service but has consistently innovated to promote sustainability, inclusivity, and operational excellence. This commitment to innovation and partnership makes SSA Group a cornerstone for enhancing the guest experience and increasing revenue opportunities for its clients.
SSA Group prides itself on its family-oriented approach, built by families for families, fost... Show More
SSA Group prides itself on its family-oriented approach, built by families for families, fost... Show More
Job Requirements
- Must be 18 years or older
- Strong interpersonal and communication skills
- Proven leadership with team building and development
- Exceptional problem solving and decision making skills
- Demonstrated financial management and analytical skills
- Ability to remain flexible in a fast-paced environment
- Basic computer knowledge and skills
- Physical ability to stand for extended periods and handle boxes up to 35 lbs
- Ability to work varied hours including nights, weekends and holidays
Job Qualifications
- Six years of operations management experience
- Management experience in cultural, iconic, amusement or museum attraction preferred
- ServSafe or Food Handling Certification a plus
- Strong interpersonal and communication skills
- Proven leadership with team building and development skills
- Exceptional problem solving and decision making skills
- Financial management, merchandising, analytical, planning and leadership skills
- Flexibility in fast-paced environments
- Basic computer skills for office functions
- Ability to stand for extended periods and handle physical tasks
- Ability to work varied hours including nights, weekends and holidays
Job Duties
- Coach, supervise, direct Food & Catering managers so operational needs are met on a daily basis
- Administer and oversee scheduling for Food Operation and Catering departments
- Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment
- Work with Regional Executive Chef, warehouse & chef teams to track, maintain and budget inventory and Cost of Goods (COG)
- Work closely with Resident Area General Manager and General Manager maintaining professional communication and support
- Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate understanding of company policies and procedures
- Forecast weekly sales and maintain monthly sales analysis
- Manage payroll and controllable profit within established guidelines
- Meet payroll budget percent expectations through strategic coverage and on-call shifts
- Set precedent to achieve Sales, Per Cap & Controllable Budget in departments of oversight
- Complete business assessment for Food department and support Director of Catering Sales with pricing analysis
- Minimize controllable costs and strategize revenue opportunities
- Perform SSA EXTRA Guest Service and engage managers to ensure service excellence
- Oversee and support operational systems, processes and policies
- Ensure compliance with health and safety regulations
- Manage employee life-cycle and progressive discipline documentation
- Determine daily operational level based on weather, events, and expectations
- Participate in long-range planning for Catering & Events programs
- Build working relationships with facility personnel
- Develop and support new and innovative operational items
- Assist with construction or renovation plans
- Audit Worker Compensation Compliance
- Promote an inclusive & supportive approach
- Edit unit publications
- Ensure sustainability and conservation efforts
- Support community engagement and giving back initiatives
- Perform other related tasks as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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