Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $90,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Flexible vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
short-term disability
long-term disability
Paid parental leave
paid bereavement leave
cell phone stipend
Paid sick leave
Job Description
SSA Group is a leading company specializing in providing integrated solutions for zoos, aquariums, museums, and other cultural attractions across the United States. With over 50 years of experience in the industry, SSA Group focuses on elevating revenue opportunities through innovative dining, retail, and admissions services. The company prides itself on its commitment to sustainability, inclusivity, and innovation, setting a high standard for partners' guest experiences and community engagement. SSA Group operates with a family-oriented culture that nurtures love and dedication, tailoring best practices to the specific needs of each partner to consistently enhance operational excellence and visitor satisfaction.
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Job Requirements
- Must be 18 years or older
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development focus
- Exceptional problem solving and decision making skills
- Demonstrates financial management merchandising analytical and planning skills
- Ability to remain flexible in a fast-paced environment
- Basic computer skills
- Physical ability to stand extended periods and move boxes up to 35 lbs
- Ability to work varied hours including nights weekends and holidays
Job Qualifications
- Six years of operations management experience
- Management experience in cultural iconic amusement or museum attraction preferred
- ServSafe or Food Handling certification preferred
- Strong interpersonal and communication skills
- Proven leadership and team building skills
- Exceptional problem solving and decision making abilities
- Financial management merchandising analytical planning skills
- Demonstrated ability to work flexibly in fast paced environments
- Computer knowledge for basic office functions
- Ability to stand for extended periods and handle physical workload up to 35lbs
- Ability to work varied hours including nights weekends and holidays
Job Duties
- Coach supervise direct Food and Catering managers to meet operational needs daily
- Administer and oversee scheduling for Food Operation and Catering departments
- Develop training standards for alcohol service customer service safety and harassment
- Collaborate with Regional Executive Chef and kitchen teams to manage inventory and cost of goods
- Maintain professional communication with Resident Area General Manager and General Manager
- Ensure compliance with local state and federal laws
- Forecast weekly sales manage payroll and controllable profit within guidelines
- Support Director of Catering Sales with business assessments and market pricing
- Implement SSA EXTRA Guest Service standards for memorable guest experiences
- Oversee operational systems processes and policies aligning with business needs
- Ensure unit compliance with company policies health and safety regulations
- Manage employee life-cycle including progressive discipline documentation
- Plan long-range strategy for Catering and Events department programs
- Build working relationships with facility personnel for operational needs
- Develop and support innovative operational items in Food Operations
- Assist with construction or renovation plans
- Audit worker compensation compliance
- Promote inclusive supportive approach at the unit
- Manage unit publications and support sustainability and conservation efforts
- Drive community engagement and opportunities for giving back
- Perform other tasks as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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