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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
The Carolina Hurricanes, in collaboration with the Lenovo Center, is seeking a highly skilled and passionate Director of Food & Beverage Operations to oversee all guest-facing food and beverage services at one of the region's premier sports and entertainment venues. The organization is known for its commitment to delivering world-class entertainment experiences and exceptional hospitality to tens of thousands of guests annually. As a major presence in the sports and live entertainment landscape, the venue hosts a variety of events ranging from high-energy NHL games to concerts and special events, providing a dynamic work environment where the hospitality experience is... Show More
Job Requirements
- Bachelor’s degree in hospitality, business, or a related field or equivalent experience
- 10+ years of leadership experience in high-volume food and beverage or hospitality operations
- proven ability to lead multi-outlet operations including concessions, premium hospitality, and catering
- experience in sports, live entertainment, or large-scale venues
- a strong service mindset with a passion for delivering outstanding guest experiences
- demonstrated ability to lead teams in fast-paced, high-pressure environments
- experience with staffing strategy, workforce deployment, and labor management
- financial acumen including labor cost control and operational oversight
- excellent communication and collaboration skills
- flexibility to work evenings, weekends, and holidays based on event schedules
- must pass a background check
Job Qualifications
- Bachelor’s degree in Hospitality, Business, or a related field or equivalent experience
- over 10 years of leadership experience in high-volume food and beverage or hospitality operations preferred
- proven ability to lead multi-outlet operations including concessions, premium hospitality, and catering
- experience in sports, live entertainment, or large-scale venues strongly preferred
- strong service mindset with a passion for delivering outstanding guest experiences
- demonstrated ability to lead teams in fast-paced, high-pressure environments
- experience with staffing strategy, workforce deployment, and labor management
- financial acumen including labor cost control and operational oversight
- excellent communication and collaboration skills
- flexibility to work evenings, weekends, and holidays based on event schedules
- must pass a background check
Job Duties
- Lead all guest-facing food and beverage operations across the venue including concessions, bars, premium clubs and suites, and catering
- champion a hospitality-first culture that prioritizes guest satisfaction, service quality, and consistency
- ensure all service areas are prepared to deliver a seamless and memorable experience for every guest
- actively oversee service during events, addressing guest needs and operational challenges in real time
- guide, coach, and develop operations managers and culinary leadership
- create a culture of accountability, professionalism, and pride in service
- encourage collaboration and cross-training to build flexible, high-performing teams
- provide clear direction and support during high-pressure event environments
- develop thoughtful staffing strategies aligned with event size, flow, and guest expectations
- coordinate labor across internal teams, nonprofit partners, and temporary staff
- partner with internal stakeholders to ensure effective labor planning and cost management
- partner closely with culinary leadership to ensure food quality, presentation, and service timing meet expectations
- monitor execution across all service areas, identifying opportunities to enhance speed, quality, and guest satisfaction
- uphold operational standards related to safety, cleanliness, and service delivery
- work cross-functionally with supply chain, finance, and compliance teams to support smooth operations
- leverage guest feedback, operational data, and audits to drive continuous improvement
- anticipate challenges and implement proactive solutions to enhance the guest experience
- serve as the primary escalation point for operational matters during events
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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