Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,900.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Worker's Compensation
Life insurance
Job Description
The Biltmore Hotel is a prestigious luxury hotel known for its exceptional hospitality and exquisite service standards. Nestled in a prime location, it boasts various dining and beverage outlets, banquet facilities, and special service offerings like Afternoon Tea and pool service. The hotel’s commitment to excellence is reflected in every facet of its operation, catering to discerning guests who expect the highest levels of comfort, service, and ambiance. Maintaining rigorous adherence to its Standard Operating Procedures, the Biltmore Hotel offers an environment conducive to both guest satisfaction and staff growth, fostering a culture of professionalism, integrity, and operational excellence.
<... Show More
<... Show More
Job Requirements
- Speak, read, write and understand the English language
- Compute accurate mathematical calculations
- Provide legible communication and directions
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize tasks effectively
- Think clearly, remaining calm and resolving problems using sound judgment
- Follow directions thoroughly
- Understand guest service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and resort data
- Use a computer keyboard and possess typing skills
- Possess moderate to advanced computer skills
- Work in a dynamic and constantly changing environment
- Adept at multitasking
- Move, lift, carry, push, pull and place objects up to 20 pounds
- Stand, sit or walk for extended periods
- Reach overhead and below knees, including bending and twisting
- Use necessary office equipment with finger dexterity
- Communicate effectively with employees and guests
- Visually look at a computer for extended periods
- Adapt to moderate indoor temperatures
- Maintain neat, clean and well-groomed appearance per hotel standards
Job Qualifications
- College degree desired
- Minimum three years' experience in a similar capacity for an independent luxury hotel or resort property
- Prior experience in banquets, room service, purchasing, kitchen operation, bar and restaurant operations
- Knowledge of first-class food and beverage operations, imported and domestic wines, and budgeting
- Ability to plan, implement and design operating standards and procedures
- Ability to effectuate quality and quantity control standards
- Ability to understand financial statements and react accordingly
- Ability to establish annual objectives for division and team members
- Strong leadership skills including training, motivating, evaluating and mentoring employees
- Ability to maintain excellent relations with staff and guests
- Exceptional oral communication skills
- Ability to manage by example
- Ability to work under pressure and maintain composure
- Excellent problem-solving skills
- Proficiency in computer skills including data access, input and analysis
Job Duties
- Observe the performance of all direct reports and their operations with sufficient frequency to enable qualitative evaluation and control
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Ensure that standards are maintained at a superior level on a daily basis
- Oversee all food and beverage outlets, banquet operations, pool service operations, room service and Afternoon Tea service
- Design and develop division policies and operating budget including staffing, forecasts and payroll costs
- Prepare, implement and maintain division standards and control objectives
- Participate in establishment of a marketing and public relations plan for Food and Beverage
- Monitor productivity guidelines for all Food and Beverage outlets
- Work closely with the Executive Chef and Purchasing Manager to maximize profits and establish annual objectives for the Food and Beverage department
- Select and supervise Food and Beverage department heads
- Ensure all required operating licenses and permits are displayed as required by law
- Serve as member of Executive Committee
- Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action
- Participate in quality control activities
- Implement and maintain spirit of hotel’s mission
- Interact in courteous and professional manner with all guests, members, staff, vendors and community members
- Respond in courteous, professional and rapid manner to resolve all guest and staff difficulties
- Apply principles of logical thinking to perform and direct complex tasks
- Attend divisional and general meetings
- Supervise, direct, coordinate, influence and persuade staff to maintain service standards
- Interact with people beyond giving and receiving instructions
- Interpret and comply with various instructions
- Perform a variety of duties without loss of efficiency or composure
- Maintain clean and safe work area and meet all county and state sanitation requirements
- Perform all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: