Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,900.00 - $110,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
competitive salary
Job Description
Highgate is a prominent real estate investment and hospitality management company known for its extensive portfolio and expertise in the hospitality industry. Managing assets valued at over $15 billion, Highgate boasts a diverse portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, the company has built a reputation as an innovator by providing expert guidance through various stages of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate is dedicated to cultivating a broad portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts,... Show More
Job Requirements
- At least 6 years of progressive experience in a hotel or a related field
- Or a 4-year college degree and at least 3 years of related experience
- Or a 2-year college degree and 4 or more years of related experience
- Proficient in Windows and company-approved spreadsheets and word processing
- Knowledge of food and beverage preparation techniques and health department rules and regulations
- Knowledge of liquor laws and regulations
- Must be able to work long hours sometimes
- Medium work exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- Effective verbal and written communication skills with employees and guests
- Strong listening skills to understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Approach all encounters attentively, friendly, courteously and with service orientation
- Attend all hotel required meetings and trainings
- Participate in Manager on Duty coverage as required
- Maintain regular attendance as per Highgate Hotel Standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate Hotel Standards and regulations
- Maximize productivity and assist in implementing solutions to problem areas
- Effective in handling problems including anticipating, preventing, identifying and solving
- Ability to understand and evaluate complex information from various sources
- Ability to maintain confidentiality
- Perform other duties as requested
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 6 years of progressive experience in a hotel or related field
- A 4-year college degree with at least 3 years of related experience, or a 2-year college degree with 4 or more years of related experience
- Proficient in Windows, company-approved spreadsheets, and word processing
- Knowledge of food and beverage preparation techniques
- Understanding of health department and liquor laws and regulations
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand, and clarify concerns raised by employees and guests
- Strong multitasking and prioritizing skills to meet deadlines
- Approachable with an attentive, friendly, courteous, and service-oriented manner
- Commitment to attending hotel required meetings and trainings
- Ability to participate in Manager on Duty coverage as needed
- Capability to maintain confidentiality of information
- Effective in problem-solving and evaluating complex information
- High standards of personal appearance and grooming
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
- Supervise all food and beverage personnel
- Respond to guest complaints in a timely manner
- Prepare the food and beverage budget and monitor department performance, including forecasting
- Monitor industry trends and take appropriate action to maintain competitive and profitable operations
- Work with other Executive Committee members, keeping them informed of food and beverage issues
- Keep immediate supervisor fully informed of all problems or matters requiring attention
- Coordinate and monitor all phases of loss prevention in the food and beverage department
- Prepare and submit required reports timely
- Organize and conduct department meetings regularly
- Monitor quality of service and product
- Cooperate in menu planning and preparation
- Ensure timely purchase of food and beverage items within budget
- Oversee operations of the employee cafeteria
- Ensure compliance with all local liquor laws and health and sanitation regulations
- Ensure departmental compliance with standard operating procedures
- Ensure training of department heads on SOPs, report preparation, and technical job tasks
- Attend and/or conduct departmental and hotel training sessions
- Interview candidates for front-of-house food and beverage positions following hiring standards
- Conduct and/or attend all required meetings including pre-convention and post-convention
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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