Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
The Houston Club, situated in Houston, TX, is a prestigious private club known for its exceptional amenities and commitment to delivering unparalleled member experiences. As part of Invited, the largest owner and operator of private clubs nationwide, The Houston Club benefits from over six decades of trusted excellence and a vast network of 130+ country clubs, city clubs, and athletic clubs across the United States. The club boasts championship golf courses, resort-style pools, state-of-the-art fitness centers, and a focus on handcrafted cuisine and outstanding member service. Invited, since its founding in 1957, has focused on building lasting relationships and enriching... Show More
Job Requirements
- A high school diploma or equivalent
- Minimum of 5 years in club management or related role within the food and beverage industry
- Ability to manage financial aspects of a multi-million-dollar operation
- Proven leadership and communication skills
- Ability to maintain confidentiality of sensitive member and employee information
- Knowledge of service training and alcohol management
- Proficiency with computer software including spreadsheets
Job Qualifications
- High school diploma or equivalent
- Minimum of 5 years in club management or related role within the food and beverage industry
- Bachelor's degree preferred
- Certifications including Food Handlers Certificate, Alcohol Safety, STAR Service Certification, ABC Certification, and CPR Certification preferred
- Proven experience managing multi-million-dollar operations with the ability to make financial decisions
- Strong experience handling confidential material such as member and employee data
- Knowledgeable in service training and alcohol management
- Proficient in computer skills including spreadsheet software
- Strong communication and leadership skills
- Completion of all food and beverage online training modules such as Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety
Job Duties
- Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance
- Identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives
- Communicate with members both individually and in groups to ensure the club consistently exceeds their expectations
- Work with the member committees to develop and implement member activities and events that enhance member engagement
- Interact professionally with members and guests, accommodating changes and last-minute requests as needed
- Develop aggressive sales, marketing, and net revenue plans for food and beverage, and oversee their successful implementation according to Invited budgeting and revenue guidelines
- Ensure expense control systems are in place, closely monitoring department expenses, including payroll-to-revenue ratio, and utilizing appropriate forecasting systems
- Oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems
- Ensure service recovery programs are effectively implemented, with staff trained to handle member concerns
- Recruit, hire, and develop qualified staff committed to service excellence, understanding the relationships between member satisfaction, value, and retention
- Create an excellent work environment, focused on teamwork, mutual respect, and member satisfaction while achieving the 3-steps of service and revenue objectives
- Develop employees for career advancement using performance reviews, cross-training, and developmental planning
- Administer appropriate compensation packages in line with labor laws and ensure comprehensive on-boarding for new hires
- Implement and execute training programs consistently to ensure staff deliver quality service and products
- Work closely with the Membership Director, Superintendent, Head Golf Professional, Event Sales Director, and Marketing to ensure alignment in all matters related to food and beverage operations
- Attend and lead department head meetings, food and beverage meetings, and hold regular service training sessions to ensure staff is well-informed and prepared
- Conduct daily line-ups to review events of the day and menu items with the service team
- Ensure all staff adheres to mandated policies and procedures, particularly the Time Management Policy, and that all labor-related processes are properly followed
- Oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements
- Continuously monitor service operations, ensuring all aspects of the F&B department align with the club’s standards and goals
- Oversee the food and beverage aspects in private events, attending BEO meetings, determining product and staffing needs, and ensuring smooth operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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