Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $160,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
company match
friends and family discounts
Paid Time Off
Job Description
Hotel Nikko San Francisco is a distinguished luxury hotel situated just off Union Square in the vibrant heart of Downtown San Francisco. Renowned for its commitment to excellence and voted a Best Place to Work by the San Francisco Business Times, this esteemed property features 532 elegantly appointed guest rooms and suites. Hotel Nikko caters to both leisure and business travelers, offering expansive 22,000 square feet of meeting and banquet space suitable for a variety of large-scale events. The hotel boasts four acclaimed dining outlets: 24-hour Room Service, ANZU Restaurant known for its innovative cuisine, Kanpai Sushi Lounge offering a... Show More
Job Requirements
- Bachelor's degree in hotel management or related field preferred
- Minimum of 10 years progressive experience in upscale luxury food & beverage management
- Demonstrated expertise in food and beverage operations and cost control
- Strong leadership and team management abilities
- Knowledge of California state liquor laws and health and safety regulations
- Proficient in Food & Beverage technology platforms including Opera Cloud and Micros Symphony
- Excellent communication and interpersonal skills
- Ability to work under pressure and maintain professionalism
- Capability to handle confidential information appropriately
- Availability for full-time position in San Francisco
- Fluency in English
Job Qualifications
- Bachelor's degree in Hotel Management or related field preferred
- Minimum of 10 years progressive experience in upscale luxury Food & Beverage management within luxury hospitality environments
- In-depth knowledge of managing a diverse range of Food & Beverage outlets including banquets
- Expertise in food and beverage cost controls, menu engineering, and profitability strategies
- Extensive knowledge of domestic and international wines, spirits, and mixology
- Strong leadership skills with the ability to mentor, motivate, and lead a diverse team of professionals
- Ability to manage multiple operations simultaneously ensuring smooth and efficient service
- Proven ability to develop and execute operational budgets and forecasts
- Strong knowledge of California State liquor laws and health/safety regulations
- Excellent communication skills to negotiate, persuade, and resolve issues with guests and staff
- Ability to work effectively in high-pressure environments maintaining composure and focus
- Ability to manage confidential information with discretion
- Proficient in the use of computer systems including Food & Beverage-specific software and reporting tools such as Opera Cloud, Micros Symphony, KYC, HotSos
- Fluency in verbal and written English
Job Duties
- Oversee and maintain the daily operations of all Food & Beverage outlets including Kanpai, Banquets, Feinstein's, In-Room Dining and Mini Bar
- Lead the selection, training, and supervision of all Outlets Managers, Banquet Managers, Supervisors, and staff including mentorship and development of all staff
- Design and implement policies, budgets, staffing forecasts, and operational strategies to optimize costs and enhance service
- Focus on continuous staff training and development to ensure consistency in service quality and product delivery, aligning with Forbes 5-Star Standards
- Maximize revenue opportunities in all Food & Beverage outlets through strategic initiatives, promotional activities, and menu innovation
- Develop, update, and maintain standard operating procedures in alignment with industry, Forbes 5-Star standards, and company standards
- Set annual goals (KPI) for all Food & Beverage outlets and ensure progress is tracked and achieved
- Ensure compliance with liquor dispensing laws and other regulations
- Supervise and direct the Food & Beverage team to maintain service excellence while fostering a positive work environment
- Collaborate in menu development and create promotional opportunities to enhance guest experiences working closely with all Food & Beverage leaders and culinary leaders
- Ensure that all outlets maintain readiness for service through proper workload distribution, scheduling and preparation
- Conduct interviews, performance evaluations, and disciplinary actions adhering to hotel policies and federal, state and local law
- Develop and manage staff schedules and payroll ensuring compliance with productivity and labor standards
- Resolve guest complaints and staff issues efficiently and professionally ensuring the highest levels of satisfaction and fully resolved outcomes
- Monitor safety and health procedures, fire codes, and ensure staff compliance with hygiene and grooming standards
- Manage beverage inventory and maintain optimal stock levels to meet guest demands
- Represent the hotel professionally by engaging with guests, staff and the community
- Actively participate in local community organizations as member of boards helping to build relationships and drive business into the hotel
- Attend and contribute to divisional, departmental and general hotel meetings with attendance required and cascade information to all team members
- Lead by example in ensuring the highest standards of service, productivity, professionalism, and profitability
- Maintain a clean and safe work area
- Perform other related duties as assigned by senior management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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