Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Generous Paid Time Off
Job Description
TPC Craig Ranch, located in McKinney, TX, is a premier private club that offers a world-class country club experience with exceptional amenities, including championship golf courses, fine dining, and top-tier recreational facilities. As part of the larger Invited network, the largest owner and operator of private clubs with over 130 country, city, and athletic clubs nationwide, TPC Craig Ranch embodies a commitment to enriching the lives of its members and guests through exceptional service and high-quality experiences. Invited, since its inception in 1957, has built its reputation on fostering strong relationships and creating welcoming environments for over 17,000 employees and... Show More
Job Requirements
- A high school diploma or equivalent
- Minimum of 5 years in club management or related role within the food and beverage industry
- Ability to handle confidential information with discretion
- Strong leadership and communication skills
- Proficient in computer software including spreadsheets
- Experience managing budgets and financial reporting
- Knowledge of service training and alcohol management practices
- Willingness to work flexible hours depending on club events and needs
Job Qualifications
- High school diploma or equivalent
- Minimum of 5 years in club management or related role within the food and beverage industry
- Bachelor’s degree preferred
- Food handlers certificate preferred
- Alcohol safety certification preferred
- STAR service certification preferred
- ABC certification preferred
- CPR certification preferred
- Proven experience managing multi-million-dollar operations
- Ability to make financial decisions impacting departmental profit and loss
- Experience handling highly confidential member and employee data
- Knowledgeable in service training and alcohol management
- Proficiency in computer skills, including spreadsheet software
- Strong communication abilities
- Demonstrated leadership skills
- Completion of all food and beverage online training modules including service training, host training, bartender training, server assistant training, banquet server training, beverage cart attendant training, kitchen training, employee training, F&B refresh training, culinary safety, food safety, and alcohol safety
Job Duties
- Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance
- Identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives
- Communicate with members both individually and in groups to ensure the club consistently exceeds their expectations
- Work with the member committees to develop and implement member activities and events that enhance member engagement
- Interact professionally with members and guests, accommodating changes and last-minute requests as needed
- Develop aggressive sales, marketing, and net revenue plans for food and beverage, and oversee their successful implementation according to Invited budgeting and revenue guidelines
- Ensure expense control systems are in place, closely monitoring department expenses, including payroll-to-revenue ratio, and utilizing appropriate forecasting systems
- Oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems
- Ensure service recovery programs are effectively implemented, with staff trained to handle Member concerns
- Recruit, hire, and develop qualified staff committed to service excellence, understanding the relationships between Member satisfaction, value, and retention
- Create an excellent work environment, focused on teamwork, mutual respect, and Member satisfaction while achieving the 3-steps of service and revenue objectives
- Develop employees for career advancement using performance reviews, cross-training, and developmental planning
- Administer appropriate compensation packages in line with labor laws and ensure comprehensive on-boarding for new hires
- Implement and execute training programs consistently to ensure staff deliver quality service and products
- Work closely with the Membership Director, Superintendent, Head Golf Professional, Event Sales Director, and Marketing to ensure alignment in all matters related to food and beverage operations
- Attend and lead department head meetings, food and beverage meetings, and hold regular service training sessions to ensure staff is well-informed and prepared
- Conduct daily line-ups to review events of the day and menu items with the service team
- Ensure all staff adheres to mandated policies and procedures, particularly the Time Management Policy, and that all labor-related processes are properly followed
- Oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements
- Continuously monitor service operations, ensuring all aspects of the F&B department align with the club's standards and goals
- Oversee the food and beverage aspects in Private Events, attending BEO meetings, determining product and staffing needs, and ensuring smooth operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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