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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Adoption assistance
Free parking
Employee stock purchase plan
401(k) matching
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
Hyatt is a globally recognized hospitality company known for its dedication to providing exceptional guest experiences through attentive and caring associates. At its core, Hyatt prides itself on creating meaningful and memorable moments for its guests, underpinned by a culture of empathy, integrity, respect, inclusion, experimentation, and wellbeing. Hyatt's commitment to making travel more human and connected inspires its teams to turn everyday stays into remarkable journeys. The company's workplace environment values diversity and individuality, fostering career opportunities and supporting professional growth. Hyatt is an established leader in the hotel industry, offering luxury, lifestyle, and full-service hotels worldwide.
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Job Requirements
- Bachelor's degree in tourism management or related discipline
- Minimum five years experience in food and beverage within a luxury or lifestyle hotel environment
- Senior leadership experience at Forbes Four or Five Star rated hotels
- Ability to establish and maintain high guest service standards per Forbes
- Knowledgeable about food and beverage operational metrics
- Excellent communication skills both verbal and written
- Experience with financial management and budgeting for food and beverage division
- Proficiency in food and beverage management software systems
- Strong organizational skills and attention to detail
- Leadership ability to coach and develop staff effectively
- Resort experience is preferred
Job Qualifications
- Bachelor's degree in tourism management or related field preferred
- Five plus years of food and beverage experience in a luxury or lifestyle hotel
- Senior leadership experience in Forbes Four or Five Star properties
- Ability to deliver exceptional guest experiences based on Forbes Service Standards
- Proven track record of driving positive guest experience and meeting service metrics
- Resort experience preferred
- Strong verbal and written communication skills
- In-depth understanding of food and beverage operations
- Proficiency with cost control metrics including cost per cover and food and liquor costs
- Excellent financial acumen with ability to develop department heads
- Experienced with food and beverage management systems such as Medallia, POS, Envision, Birchstreet, and Micros
- Detail-oriented with excellent organizational and communication skills
- Proven leadership in accountability and recognition
- Strong leadership focused on building guest relationships
Job Duties
- Develops a food and beverage operating strategy aligned with business goals
- Ensures ongoing communication in all food and beverage areas
- Collaborates with direct reports to review business levels and resolve challenges
- Reviews schedules to meet guest service and operational needs
- Holds leadership accountable for financial profitability and service behaviors
- Provides feedback on service behaviors per Forbes Standards
- Forecasts consumption to maximize profitability
- Oversees purchasing plans for operational supplies
- Reviews financial reports and adjusts to maximize profitability
- Encourages calculated risk-taking to generate revenue
- Creates a guest-centered atmosphere exceeding expectations
- Manages departmental expenses to meet budget goals
- Understands impact of food and beverage operations on property finances
- Leads budgeting, forecasting, and financial planning for the division
- Oversees colleague engagement, development, coaching, and hiring
- Ensures accountability and service standards through coaching
- Manages opening and closing procedures consistency
- Handles vendor contracts and relationships
- Maintains food and beverage division checkbook for profitability
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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