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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to expand rapidly. Known for its unique blend of full-service and focused hotels situated in major cities, Sonesta boasts a highly diverse portfolio consisting of owned, managed, and franchised properties. Their presence spans more than 1000 properties across eight countries, making them an influential player in the global hospitality industry. Sonesta is committed to delivering unparalleled hospitality experiences fueled by passion, dedication, and a commitment to genuine human connections. Their brand philosophy emphasizes service with heartfelt enthusiasm, loyalty driven by purpose, and creating memorable moments... Show More
Job Requirements
- High school graduate, some college or equivalent
- Must have a minimum of five years of experience in the management of front-of-house food and beverage operations
- Must have a minimum of eight years of experience in the management of back-of-house food and beverage operations and culinary, sales, and service backgrounds are required
- Experience in several F&B departments is required
- Must be able to obtain and maintain any required licenses, certificates, and permits
- Experience with FOH operations and beverage management a must
- Experience in hotel culinary and banquet operations required
- Flexible to work variable days and shifts including weekends and holidays
- Able to lift, carry, push, pull or otherwise move objects and tolerate extreme temperatures
- Able to exert up to 50 pounds of force occasionally and push or pull carts and equipment up to 250 pounds occasionally
Job Qualifications
- Complete knowledge of every F&B-related subject in an upscale property
- Must be able to handle pressure in a fast-paced environment
- Excellent oral and written communication
- Excellent organization skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Expert knowledge of food and beverage cost controls
- Must have the ability to motivate restaurant staff and maintain a cohesive team
- Must be able to suggestively sell menu items, beverages, and wines
- Must be able to endure abundant physical movements in carrying out job duties
- Must be willing to cook alongside the other members of the BOH team
- Bachelor's degree preferred
- Extensive experience in food and beverage management
Job Duties
- Plan and direct all day-to-day functions of the food and beverage department and consistently meet and exceed established goals
- Implement all hotel and company policies
- Implement effective food and beverage and labor cost controls
- Establish prices and menus for each F&B outlet based on profitability and local competition
- Monitor the competition, review service satisfaction scores, and make appropriate recommendations to maintain the competitive edge
- Assign and delegate tasks to managers of the different F&B sub-departments and ensure those profit objectives, service standards, food quality, safety, and cleanliness standards are met and exceeded
- Manage all service aspects of the food and beverage department
- Maintain a professional atmosphere throughout the food and beverage division
- Ensure all Sonesta safety and sanitation standards are adhered to including all local liquor and food safety regulations
- Maintain high standards of personal appearance and grooming
- Perform other duties and projects as requested by management
- Establish the annual plan, the monthly forecast, and the marketing plan
- Follow-up on capital budget and all repairs and maintenance items related to the food and beverage operations
- Direct and complete scheduled inventories
- Develop and implement weekly work schedules for all food and beverage outlets in accordance with staffing guidelines and labor forecasts
- Adjust schedules throughout the week to meet business demands
- Collaborate with sales and catering managers to develop attractive prices and menus for each F&B outlet based on profitability and local competition
- Monitor payroll in the department ensuring meal breaks are taken and time-cards are accurate
- Manage the operating budget and achieve all revenue and expense targets
- Develop and monitor the food and beverage budget and forecasting process
- Interview, hire, train, and promote food and beverage staff
- Provide constructive and consistent feedback and recommend disciplinary action when appropriate
- Coach and train the food and beverage leadership team and hold them accountable for their performance
- Ensure all F&B employees receive proper training applicable to their position and career aspirations
- Manage the performance evaluation process of all team members
- Ensure employees are treated fairly and equitably
- Coach team by providing specific feedback to improve knowledge, skills, and performance
- Establish and maintain open, collaborative relationships with direct reports and the entire food and beverage team
- Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture
- Focus on the mission and well-being of the division, hotel, and company
- Lead by example and operate with integrity and respect
- Inspire the team to embrace and demonstrate Sonesta’s core values and guest service standards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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