Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $130,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
wellness programs
retirement plans
Complimentary dry-cleaning
meals served while on duty
Discounted parking
Learning and Development Programs
Job Description
Mandarin Oriental, Boston is a prestigious luxury hotel situated in the heart of the Back Bay district, overlooking Boylston Street. The hotel is renowned for its blend of classic Bostonian residential elegance with refined Asian heritage, offering a unique and sophisticated guest experience. With 138 luxurious guest rooms and 12 suites, the property sets the standard for spaciousness and comfort. The hotel also features a world-class spa that introduces unique and acclaimed Mandarin Oriental therapies to the Boston area, solidifying its reputation for exceptional service and wellness offerings. Mandarin Oriental Hotel Group is globally recognized for managing some of the... Show More
Job Requirements
- Minimum of 5 years of experience in a similar role
- experience in luxury hospitality is strongly preferred
- strong business acumen
- ability to analyze complex financial data
- proven ability to lead and manage change
- effective management, leadership, organizational and communication skills
- complete administrative proficiency
- knowledge of purchasing, inventory controls, supplies and equipment
- proficiency in English language
- ability to stand or walk for prolonged periods
- ability to frequently push, pull and lift items weighing up to 25 pounds
Job Qualifications
- Minimum of 5 years of experience in a similar role
- experience in luxury hospitality is strongly preferred
- strong business acumen with the ability to analyze complex financial data and translate results into operational action
- proven ability to lead and manage change in a high-volume environment
- effective management, leadership, organizational and communication skills
- complete administrative proficiency including knowledge of purchasing, inventory controls, supplies and equipment
- reading, writing and oral proficiency in the English language
Job Duties
- Provide leadership and support for all Food and Beverage colleagues
- model the company’s culture, vision, mission and core values at all times
- hire, train, motivate, discipline, direct and supervise the work of colleagues and managers in all Food and Beverage Departments
- develop and maintain all training programs on a continual basis to ensure professionalism and adherence to service standards
- maintain budgeted labor cost guidelines
- assume responsibility for shift supervisory duties, especially with VIP functions
- establish and maintain divisional standards to uphold the property’s 5-star status
- ensure orientation and training programs for new hires and cross-training of internal guests
- actively solicit colleague feedback and implement action plans from satisfaction surveys
- administer hotel policies fairly and consistently
- participate in marketing and public relations plan for Food and Beverage
- respond properly in any hotel emergency or safety situation
- perform other duties as assigned by management
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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