Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,200.00 - $102,500.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Generous Paid Time Off
Job Description
Queen's Harbour Yacht & Country Club is a prestigious private club located in Jacksonville, Florida, offering an exceptional range of amenities designed to provide a luxurious and engaging experience for its members. As a part of Invited, the largest owner and operator of private clubs nationwide, Queen's Harbour Yacht & Country Club benefits from a rich tradition of excellence and a commitment to superior service that spans over six decades. Invited operates more than 130 country clubs, city clubs, and athletic clubs nationwide, delivering first-class features such as championship golf courses, resort-style pools, fitness centers, state-of-the-art racquet facilities, and handcrafted... Show More
Job Requirements
- a high school diploma or equivalent
- a minimum of 5 years in club management or related role within the food & beverage industry
Job Qualifications
- a high school diploma or equivalent
- a minimum of 5 years in club management or related role within the food & beverage industry
- bachelor's degree preferred
- preferred certifications include food handlers certificate, alcohol safety, STAR service certification, ABC certification, and CPR certification
- proven experience managing multi-million-dollar operations, with the ability to make financial decisions
- strong experience handling highly confidential material such as member and employee data
- knowledgeable in service training and alcohol management
- proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills
- completion of all food & beverage online training modules: service training, host training, bartender training, server assistant training, banquet server training, beverage cart attendant training, kitchen, employee training, F&B refresh training, culinary safety, food safety, and alcohol safety
Job Duties
- maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance
- identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives
- communicate with members both individually and in groups to ensure the club consistently exceeds their expectations
- work with the member committees to develop and implement member activities and events that enhance member engagement
- interact professionally with members and guests, accommodating changes and last-minute requests as needed
- develop aggressive sales, marketing, and net revenue plans for food & beverage, and oversee their successful implementation according to Invited budgeting and revenue guidelines
- ensure expense control systems are in place, closely monitoring department expenses, including payroll-to-revenue ratio, and utilizing appropriate forecasting systems
- oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems
- ensure service recovery programs are effectively implemented, with staff trained to handle member concerns
- recruit, hire, and develop qualified staff committed to service excellence, understanding the relationships between member satisfaction, value, and retention
- create an excellent work environment, focused on teamwork, mutual respect, and member satisfaction while achieving the 3-steps of service and revenue objectives
- develop employees for career advancement using performance reviews, cross-training, and developmental planning
- administer appropriate compensation packages in line with labor laws and ensure comprehensive on-boarding for new hires
- implement and execute training programs consistently to ensure staff deliver quality service and products
- work closely with the Membership Director, Superintendent, Head Golf Professional, Event Sales Director, and Marketing to ensure alignment in all matters related to food & beverage operations
- attend and lead department head meetings, food & beverage meetings, and hold regular service training sessions to ensure staff is well-informed and prepared
- conduct daily line-ups to review events of the day and menu items with the service team
- ensure all staff adheres to mandated policies and procedures, particularly the Time Management Policy, and that all labor-related processes are properly followed
- oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements
- continuously monitor service operations, ensuring all aspects of the F&B department align with the club's standards and goals
- oversee the food and beverage aspects in private events, attending BEO meetings, determining product and staffing needs, and ensuring smooth operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: