Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,400.00 - $114,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
The Hills Country Club, located in the vibrant city of Austin, Texas, is a premier golf and amenities destination known for its exceptional services and top-tier facilities. As a distinguished private club, it offers its members access to championship golf courses, resort-style pools, state-of-the-art racquet facilities, fitness centers, and handcrafted cuisine. The club prides itself on creating an outstanding member experience through well-maintained amenities and a welcoming environment that fosters community and engagement. A vital part of the prestigious Invited network, which since 1957 has been the largest owner and operator of private clubs nationwide, the Hills Country Club benefits... Show More
Job Requirements
- A high school diploma or equivalent
- Minimum of 5 years in Club management or related Food and Beverage industry role
- Ability to manage multi-million-dollar budgets and financial decisions
- Experience handling confidential member and employee information
- Strong leadership and communication skills
- Proficiency in computer applications including spreadsheets
- Completion of mandatory food and beverage training modules
- Knowledge of service and alcohol management protocols
Job Qualifications
- A high school diploma or equivalent
- Minimum of 5 years in Club management or related role within the Food and Beverage industry
- Bachelor’s degree preferred
- Certifications including Food Handlers Certificate, Alcohol Safety, STAR Service Certification, ABC Certification, and CPR Certification preferred
- Proven experience managing multi-million-dollar operations with financial decision-making capability
- Strong experience handling highly confidential member and employee data
- Knowledgeable in Service Training and Alcohol Management
- Proficient in computer skills including spreadsheet software
- Strong communication abilities and demonstrated leadership skills
- Completion of all food and beverage online training modules including Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety
Job Duties
- Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance
- Identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives
- Communicate with members both individually and in groups to ensure the club consistently exceeds their expectations
- Work with the member committees to develop and implement member activities and events that enhance member engagement
- Interact professionally with members and guests, accommodating changes and last-minute requests as needed
- Develop aggressive sales, marketing, and net revenue plans for food and beverage, and oversee their successful implementation according to Invited budgeting and revenue guidelines
- Ensure expense control systems are in place, closely monitoring department expenses, including payroll-to-revenue ratio, and utilizing appropriate forecasting systems
- Oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems
- Ensure service recovery programs are effectively implemented, with staff trained to handle Member concerns
- Recruit, hire, and develop qualified staff committed to service excellence, understanding the relationships between Member satisfaction, value, and retention
- Create an excellent work environment, focused on teamwork, mutual respect, and Member satisfaction while achieving the 3-steps of service and revenue objectives
- Develop employees for career advancement using performance reviews, cross-training, and developmental planning
- Administer appropriate compensation packages in line with labor laws and ensure comprehensive on-boarding for new hires
- Implement and execute training programs consistently to ensure staff deliver quality service and products
- Work closely with the Membership Director, Superintendent, Head Golf Professional, Event Sales Director, and Marketing to ensure alignment in all matters related to food and beverage operations
- Attend and lead department head meetings, food and beverage meetings, and hold regular service training sessions to ensure staff is well-informed and prepared
- Conduct daily line-ups to review events of the day and menu items with the service team
- Ensure all staff adheres to mandated policies and procedures, particularly the Time Management Policy, and that all labor-related processes are properly followed
- Oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements
- Continuously monitor service operations, ensuring all aspects of the F&B department align with the club’s standards and goals
- Oversee the food and beverage aspects in Private Events, attending BEO meetings, determining product and staffing needs, and ensuring smooth operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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