Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,898.00 - $1.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
Employee Discounts
Job Description
Omaha's Henry Doorly Zoo & Aquarium is a prestigious and nationally recognized zoological institution known for its commitment to conservation, education, and guest experience excellence. As one of the top-ranked zoos in the United States, it attracts nearly two million visitors annually and features diverse attractions such as immersive habitats, interactive exhibits, and the Lee G. Simmons Wildlife Safari Park. The Zoo fosters a culture of innovation and sustainability while providing world-class hospitality in a dynamic, family-friendly environment. With an unyielding commitment to conservation and community engagement, it continually evolves its guest experience by integrating educational and entertainment elements throughout... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum 7 years progressive leadership in food and beverage management
- at least 3 years in senior or director level role
- experience managing multi-unit operations and large teams
- ServSafe or Food Protection Manager Certification or ability to obtain within 30 days
- availability to work weekends, holidays, and extended/evening hours
- valid driver's license
- ability to work indoors and outdoors under varying weather conditions
- ability to lift up to 50 pounds and stand/walk for extended periods
Job Qualifications
- Bachelor's degree in Hospitality Management, Culinary Arts, Business, or related field preferred
- minimum of 7-10 years of progressive leadership in food and beverage management
- at least 3 years in a senior or director-level role
- experience managing multi-unit operations and large teams
- ServSafe or Food Protection Manager Certification or ability to obtain within 30 days
- valid driver's license required
- strong culinary and operational knowledge
- expertise in financial management, budgeting, forecasting, and profit and loss analysis
- excellent leadership, communication, and interpersonal skills
- proficiency in POS systems, Microsoft Office suite, and data-driven decision-making tools
- commitment to high standards of guest service, food safety, quality, and consistency
Job Duties
- Ensure every meal enhances the guest journey and reflects the Zoos commitment to conservation, community, and world-class hospitality
- provide overall leadership and direction for the food and beverage program at the Zoo and Wildlife Safari Park
- develop and execute a comprehensive vision to elevate the culinary program with emphasis on quality, menu innovation, sustainability, and guest satisfaction
- lead performance management for the food and beverage program through data-driven oversight of key performance indicators including but not limited to time-of-service, per-capita spend, and expense ratios
- lead the redesign of the onsite catering program to elevate private event experiences and expand revenue opportunities
- advise Vice President of Guest Experience and collaborate with campus operations and business systems teams on infrastructure updates, venue remodeling, equipment upgrades, technology and POS enhancements, and flow design
- lead sustainability evolution related to sourcing, packaging, waste reduction, and environmentally responsible operations
- lead the establishment of elevated service and presentation standards that define the Zoo and Wildlife Safari Park as a premier destination
- develop innovative menus, seasonal offerings, and on-trend dining concepts aligned with Zoo experience
- develop and maintain inclusive culinary offerings prioritizing guest safety, satisfaction, and accessibility
- inspire and lead a dynamic and diverse team through clear direction, coaching, mentorship, and accountability
- oversee compliance with all health regulations including FDA Food Code and Nebraska Pure Food Act
- develop, implement, and improve systems for monitoring food safety, sanitation and allergen management
- ensure adherence to liquor laws including Nebraska Liquor Control Commission regulations
- oversee vendor partnerships, contract negotiations, and procurement
- manage budgeting, forecasting, pricing strategies, and profit and loss
- build and maintain systems for food cost percentages, inventory management, and labor efficiencies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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